Owning and operating a business comes with its fair share of ups and downs. That said, the more disheartening moments almost always seem to negatively influence your company’s bottom line.
Though by no means an all-inclusive culprit, much of the time, a downtrending bottom line can be accurately chalked up to poor customer service—the numbers back us up on this one, too:
• Every year, due to poor customer service, businesses lose an average of $41 billion.
• Businesses are 14X more likely to sell to happy, existing customers than new ones.
If customer service appears to be your company’s Achilles heel, improving your contact center might help out. Still uncertain? Check out our list of pain points to see if changes are needed.