As more contact centers embrace a Cloud deployment model, there are many service and solution choices along with functionality and capabilities to sift through to determine the best fit.
This ebook offers key considerations for moving to a Cloud-based contact center, including:
• Cultural fit
• Accessibility to reference customers
• Technology, partners, integration and customization
• Business continuity and security
Evaluating these key considerations in detail can help you migrate your contact center to the Cloud with confidence.