Customer Relationship Management has taken a few twists and turns from its start with siloed contact databases to the fully integrated, data rich juggernaut it is today. Our new infographic traces this development and gives you a fuller understanding of what CRM is and what it’s going to become.
Read this infographic to learn:
- How (and why) CRM was finally used effectively
- Why Social CRM matters
What big features are coming for CRM
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