Infographic: Lessons from the History of CRM

infographic-lessons-from-the-history-of-crm

Customer Relationship Management has taken a few twists and turns from its start with siloed contact databases to the fully integrated, data rich juggernaut it is today. Our new infographic traces this development and gives you a fuller understanding of what CRM is and what it’s going to become.

Read this infographic to learn:

  • How (and why) CRM was finally used effectively
  • Why Social CRM matters
  • What big features are coming for CRM
     

Loading...

Related Articles

Trends and Innovations Shaping Project Management in 2021

Successfully completing a project is a complex process involving properly managing and tracking all the moving pieces...

Cybersecurity Vs. Endpoint Security Vs. Hybrid Cloud Security

Properly securing your business workloads (whether they function on-site via proprietary servers or in the cloud) and...

VoIP Trends and Innovations to Embrace in 2021

VoIP phone systems have become a business necessity in recent years, and the number of companies implementing VoIP to...