IDC Spotlight: Unlocking the transformative power of AI for contact centers with Google Cloud and Genesys

idc-spotlight:-unlocking-the-transformative-power-of-ai-for-contact-centers-with-google-cloud-and-genesys

In 2020, customer experience will overtake price and product as the key brand differentiator. Your contact center is on the frontlines to deliver great customer experiences. Imagine giving customers immediate, around-the-clock self-service the way they want it — in a conversation. Then seamlessly transition them to a human agent who can use artificial intelligence (AI) to answer questions quickly. 

According to IDC, “By 2025, ‘AI-powered’ enterprises will be able to achieve Net Promoter Scores that are 1.5 times higher than those of their competitors.”

Get this IDC spotlight and learn how using AI in contact centers can: 

  •  Increase customer satisfaction
  •  Empower human agents
  •  Augment business insights

Sponsored by Google Cloud and Genesys

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