87 reviews
WH Score

Gusto Overview

What is Gusto?

Gusto offers a modern HR software system that is complete with tools for payroll, HR, benefits, and compliance. 

Key features and functionalities of Gusto HR include: 

  • Time Tracking
  • Integrated Payroll Tools
  • Annonymous Employee Surveys
  • Employee Handbook Builder
  • Time-Off Requests
  • HR-On Demand Advice
  • Org Chart
  • Worker's Compensation Insurance
  • And more... 

Gusto Awards

All Years
Gusto - Editors Choice 2024

Gusto Recent Reviews

Reviewed on 10 December 2023

My score for this app would be negative -100 if it could be lower than zero.

Having worked with this organization for more than two years, we had hoped for a seamless payroll process. It's been a nightmare instead. Their "simple" technology has malfunctioned on several occasions, resulting in over $150,000 in owed taxes and several payroll processing problems. Beyond the cost, we are completely unhappy due to the ongoing stress and lack of answers. They have only made things worse rather than better. They deserve a score of -100, if I could give them anything less than a zero. Remain quite distant.

Reviewed on 28 October 2023

Unresolved Issues with Customer Service

Unfortunately, I have not experienced a resolution to my specific case with Gusto. It appears they did not thoroughly analyze the situation, instead relying on a potentially inaccurate screenshot. This lack of flexibility and customer-focused problem-solving is a significant concern.

  • n/a I do not have comments here because Gusto did not analyze my case based on facts and just created problems based on a non-sense screenshot
  • Not flexible and not customer focused at all.
  • Different representatives handle the same issue, leading to a lack of personalized attention
  • This, in turn, can result in delayed payroll due to oversight in specific cases
  • Moreover, the service tends to be overly automated, lacking a human touch for case-by-case situations

Gusto Pricing

per employee / per month
Gusto Pricing Details

Gusto Key Features

Employee Management

  • Employee Records
  • Employee Profiling
  • Employee Onboarding/Offboarding
  • Employee Engagement Surveys
  • Employee Insurance
  • Benefits Administration
  • Company Handbook
  • HR Policy Management

Talent Management

  • Job Posting
  • Applicant Tracking System (ATS)
  • Pre-Hire Checklist
  • Talent Pools
  • Resume Management
  • Candidate Management
  • Candidate Referral Management
  • Background Screening
  • Reference Checking
  • Career Site
  • Candidate Scorecards
  • Succession Planning
  • Offer Letter Management

Workforce Optimization

  • Skill Management
  • Performance Management
  • Leadership Management
  • Employee Retention Management
  • Culture & Well-Being Management
  • Career Development
Gusto Features Details

Gusto Media

Gusto Videos

Gusto Wheelhouse Score

What is this?

The Average Wheelhouse score for the HR category is 8.3

Gusto User Scores

  • Ease of Use
  • Meets Requirements
  • Learning Curve
  • Setup & Support
  • Quality of Support
  • Ease of Admin

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