Prices can vary greatly based on features needed, support and customization requests. Knowing what you're after helps vendors give you the most fair price.
Customer Profiling
Call Log Reports
Performance Evaluations
Dashboard
Call Analytics
CX Analytics
Call Monitoring
Call Scoring
Call Summary
Call Recording
Call Flow Designer
Call Handling Rules
Inbound Calling
Outbound Calling
Local Calling
International Calling
Call Waiting
Call Forwarding
Call Hold
Call Transfer
Call Redial
Call Popup
Call Back
Call Mute
Call Queue
Call Barge
Call Whisper
Call Assign
Call Query
Call Flip
Voicemail
Voicemail to Email
Emergency Calling
Automatic Call Distribution (ACD)
IVR
Auto Attendant
Screenpops
Predictive Dialing
Concurrent Call Sessions
Call Path
Call Lists
Call Scripting
Skills-Based Routing
Data-Driven Routing
Queue-Based Routing
Omnichannel Routing
Voicemail Routing
Call Wrap-Up Time Limit
Call Offering Time Limit
Voice
Chat/IM
SMS
Click-to-Chat
Chatbots
Workspace
Wallboard
Notes
Virtual Assistant
Natural Language Processing (NLP)
Speech-to-Text
Database Maintenance
HD Voice
Quality Management
Agent Management
Centralized Console
Email Support
Chat Support
FAQs
Training/Tutorial
Video Conferencing
Screen Sharing
Customer/Client Portal
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