SYSPRO vs. Touchbistro: Which is Best? - Wheelhouse

SYSPRO vs. Touchbistro: Which is Best?

SYSPRO vs. Touchbistro Best Overall: SYSPRO

In our comparison of SYSPRO vs. Touchbistro, SYSPRO is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

SYSPRO Quick Info
WH Score:
9.3
Pricing Score:
8.5
Feature Score:
8.9
Usability Score:
8.6
Company Size:Mid Market, Large Market
Platforms:
Touchbistro Quick Info
WH Score:
7.7
Pricing Score:
7.2
Feature Score:
7.2
Usability Score:
7.2
Company Size:All Sizes
Platforms:

Pricing

SYSPRO Pricing
Price Range
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* Vendor does not share prices.

Touchbistro Pricing
TouchBistro POS
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Features

SYSPRO Features
  • Manufacturing Resource Planning (MRP)
  • Material Requirement Planning (MRP)
  • Production Planning/Management
  • Product Lifecycle Management (PLM)
  • Shop Floor Control
  • Menu Management
  • Reservations Management
  • Table Management
  • Item Tracking & Traceability
  • Procurement/Replenishment Optimization
  • Purchasing
  • Product Catalog
  • Price Lists
  • Kitting
  • Vendor/Supplier Management
Touchbistro Features
  • Manufacturing Resource Planning (MRP)
  • Material Requirement Planning (MRP)
  • Production Planning/Management
  • Product Lifecycle Management (PLM)
  • Shop Floor Control
  • Menu Management
  • Reservations Management
  • Table Management
  • Item Tracking & Traceability
  • Procurement/Replenishment Optimization
  • Purchasing
  • Product Catalog
  • Price Lists
  • Kitting
  • Vendor/Supplier Management

Pros & Cons

SYSPRO Pros & Cons
Pros
  • Excellent application
  • Data can be easily taken out and used in excel for detailed analysis.
Cons
  • Well, I have to say that the implementation process could be better
  • It's also a bummer that Syspro doesn't have their own tech support team to help out if anything goes wrong.
Touchbistro Pros & Cons
Pros
  • The Front-of-House (FOH) interface is user-friendly, and the customer care team has been pleasant and cooperative to work with.
Cons
  • Updates are always during work hours, so we can't use it then.

Reviews

SYSPRO Reviews
Top Favorable Review
P
Paul
Reviewed on Jul 2, 2021

Helpful, as it provides finance, project accounting, and Supply Chain management processes.

Excellent application. Data can be easily taken out and used in excel for detailed analysis.

Syspro does not include equipment maintenance modules which could help find the maintenance cost of equipment. It becomes mandatory to use a different app and sync with Syspro. This is cumbersome.

Top Critical Review
E
Edward
Reviewed on Jul 2, 2021

It's been a huge help for us in terms of collecting data from our shop floor and integrating it into our financial records on a daily and monthly basis. This has made it a lot easier for our managers to stay on top of things and spot potential issues before they become big problems.

Definitely the fact that the interface is so user-friendly and easy to navigate. Plus, the layout is really well-designed and makes it a breeze to access every part of the program.

Well, I have to say that the implementation process could be better. It's also a bummer that Syspro doesn't have their own tech support team to help out if anything goes wrong.

Touchbistro Reviews
Top Favorable Review
E
Esther
Reviewed on Jul 2, 2021

The system experiences frequent downtimes, which is a significant drawback. Additionally, my sales representative provided misleading information about various features, causing confusion. The training and onboarding process were virtually non-existent, leaving my restaurant ill-prepared for a soft opening. This oversight resulted in a substantial financial loss of over $6000.

The Front-of-House (FOH) interface is user-friendly, and the customer care team has been pleasant and cooperative to work with.

We received minimal training, making it a struggle to fully educate myself and my staff. I was assured this was an all-in-one program with no additional services needed, but many crucial features actually come from third-party apps. The promised go-live date was not met, causing further disruption. Also, the system's inability to update tickets in real-time has been a significant inconvenience, directly impacting service quality.

Top Critical Review
H
Harold
Reviewed on Jul 2, 2021

The product saved all our items during installation, and we can use shortcuts for the handheld to input frequently ordered products. The credit card payment is also perfect, and it accepts any card.

The tool is great and works well with our POS system. It's easy to process payments for guests, and we can split invoices or change bookings without any trouble.

Updates are always during work hours, so we can't use it then.

Alternatives

SYSPRO Alternatives
Touchbistro Alternatives
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SYSPRO vs. Touchbistro: Detailed Comparison

SYSPRO vs. Touchbistro Top Ratings & Reviews: SYSPRO

In our rating and review comparison of SYSPRO vs. Touchbistro, SYSPRO has 36 user reviews and Touchbistro has 9. The average star rating for SYSPRO is 4.19 while Touchbistro has an average rating of 2.77. SYSPRO has more positive reviews than Touchbistro. Comparing SYSPRO vs. Touchbistro reviews, SYSPRO has stronger overall reviews.

SYSPRO vs. Touchbistro Best Features & Functionality: SYSPRO

SYSPRO vs. Touchbistro both offer a strong set of features and functionality including Manufacturing/Production Management, Inventory Management, Cash Flow Management, Governance, Risk, & Compliance (GRC), Accounting Features, Customer Management, Payroll Features, Asset Management, Expense Management, Project Management Features, Resource Management, File Management, Signature Management, Collaboration Tools, Portal Types, Workflow Automation, Appointments/Scheduling, Reminders/Alerts, Drag-and-Drop Builders/Designers, Reporting & Analytics, Report Management, Data Management, Data Migration, Systems/Administrative, Customizable Items, Third-Party Integrations, Identity and Access Management (IAM), Cybersecurity Features, Disaster Recovery, After-Sales Service. In our feature comparison of SYSPRO vs. Touchbistro, SYSPRO offers more of the most popular features and tools than Touchbistro.

SYSPRO vs. Touchbistro Best Pricing: Touchbistro

In our pricing comparison of SYSPRO vs. Touchbistro, Touchbistro's pricing starts at N/A/month and is more affordable compared to Touchbistro's starting cost of N/A/month.

SYSPRO vs. Touchbistro Best Usability: SYSPRO

Our comparison of SYSPRO vs. Touchbistro shows that SYSPRO scores higher in usability for ease of use, setup & support, quality of support, ease of admin. Touchbistro scores higher in meets requirements, learning curve, but SYSPRO has the best scores overall for system usability.

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