In our comparison of ServiceNow vs. ThreatConnect, ThreatConnect is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
* Vendor does not share prices.
* Vendor does not share prices.
The product is a solution for workflow automation that reduces effort and addresses a range of issues, such as chatbot connections, OCR-equipped self-service kiosks, and more. The product's potential for further customization in certain areas is its lone drawback.
Saves time, easy to use
and comprehensive features
Could be more customizable
For a small team, ThreatConnect proved effective in scaling and managing enterprise threat intelligence and threat hunting capabilities. However, as the complexity of Playbook design and integration increased, the software's potential was hindered, preventing the team from fully maximizing its benefits.
ThreatConnect offered the ability to gather, analyze, enhance, and distribute various types of data related to cybersecurity incidents and indicators of compromise across different customer environments. It allowed for tasks such as uploading a domain name, checking it against threat feeds, and enriching the data with additional information like news articles, reports, attribution, and determining the domain's prevalence across multiple client setups.
One of the drawbacks we encountered was the confusion and lack of proper documentation regarding the Playbooks that facilitated enrichment and integration with third-party tools like SIEM. The visual representation of coding concepts, where blocks were connected to one another, was intended to assist non-programmers in developing their capabilities. In reality, a more code-centric approach to Playbook development would have been more beneficial. We found ourselves with numerous questions and minimal guidance on how to address simple problems that could be easily tackled using Python.
The product effectively solves day-to-day issues and facilitates troubleshooting in customer service. It enhances the workflow by providing a comprehensive ticketing system. It seems that you have not encountered any problems so far, indicating its reliability and effectiveness.
I appreciate that it is one of the best tools for effectively addressing day-to-day issues and troubleshooting customer service. It offers flexibility in usage and provides excellent reporting capabilities, enhancing the overall workflow.
One downside is that it requires some time to understand and become proficient in using the tool. There is a learning curve involved in fully utilizing its features and functionalities.
Consider this risk management system that offers numerous possibilities for effortless detection of high-risk threats and a platform for record-keeping.
It is convenient for any company to efficiently prioritize potential high-risk issues. Additionally, it simplifies record maintenance, and ThreatConnect facilitates easy threat detection through actionable analysis.
There were no significant issues encountered during the implementation of ThreatConnect, and it even facilitated learning about the tools.
The product is a solution for workflow automation that reduces effort and addresses a range of issues, such as chatbot connections, OCR-equipped self-service kiosks, and more. The product's potential for further customization in certain areas is its lone drawback.
Saves time, easy to use
and comprehensive features
Could be more customizable
The product effectively solves day-to-day issues and facilitates troubleshooting in customer service. It enhances the workflow by providing a comprehensive ticketing system. It seems that you have not encountered any problems so far, indicating its reliability and effectiveness.
I appreciate that it is one of the best tools for effectively addressing day-to-day issues and troubleshooting customer service. It offers flexibility in usage and provides excellent reporting capabilities, enhancing the overall workflow.
One downside is that it requires some time to understand and become proficient in using the tool. There is a learning curve involved in fully utilizing its features and functionalities.
For a small team, ThreatConnect proved effective in scaling and managing enterprise threat intelligence and threat hunting capabilities. However, as the complexity of Playbook design and integration increased, the software's potential was hindered, preventing the team from fully maximizing its benefits.
ThreatConnect offered the ability to gather, analyze, enhance, and distribute various types of data related to cybersecurity incidents and indicators of compromise across different customer environments. It allowed for tasks such as uploading a domain name, checking it against threat feeds, and enriching the data with additional information like news articles, reports, attribution, and determining the domain's prevalence across multiple client setups.
One of the drawbacks we encountered was the confusion and lack of proper documentation regarding the Playbooks that facilitated enrichment and integration with third-party tools like SIEM. The visual representation of coding concepts, where blocks were connected to one another, was intended to assist non-programmers in developing their capabilities. In reality, a more code-centric approach to Playbook development would have been more beneficial. We found ourselves with numerous questions and minimal guidance on how to address simple problems that could be easily tackled using Python.
Consider this risk management system that offers numerous possibilities for effortless detection of high-risk threats and a platform for record-keeping.
It is convenient for any company to efficiently prioritize potential high-risk issues. Additionally, it simplifies record maintenance, and ThreatConnect facilitates easy threat detection through actionable analysis.
There were no significant issues encountered during the implementation of ThreatConnect, and it even facilitated learning about the tools.
Add suggested to comparison
In our rating and review comparison of ServiceNow vs. ThreatConnect, ServiceNow has 16 user reviews and ThreatConnect has 2. The average star rating for ServiceNow is 4.31 while ThreatConnect has an average rating of 3.5. ServiceNow has more positive reviews than ThreatConnect. Comparing ServiceNow vs. ThreatConnect reviews, ServiceNow has stronger overall reviews.
ServiceNow vs. ThreatConnect both offer a strong set of features and functionality including Cybersecurity Features, Cybersecurity Protection Types, Reporting & Analytics, Workflow Automation, Drag-and-Drop Builders/Designers, Collaboration Tools, Reminders/Alerts, Report Management, Systems/Administrative, Customizable Items, Integration Options, Compliance Accreditations, After-Sales Service. In our feature comparison of ServiceNow vs. ThreatConnect, ThreatConnect offers more of the most popular features and tools than ServiceNow.
In our pricing comparison of ServiceNow vs. ThreatConnect, ThreatConnect's pricing starts at 0/month and is more affordable compared to ThreatConnect's starting cost of 0/month.
Our comparison of ServiceNow vs. ThreatConnect shows that ThreatConnect scores higher in usability for ease of use, meets requirements, ease of admin. ServiceNow scores higher in learning curve, setup & support, quality of support, but ThreatConnect has the best scores overall for system usability.
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