Remote Utilities vs. Surfly: Which is Best? - Wheelhouse

Remote Utilities vs. Surfly: Which is Best?

Remote Utilities vs. Surfly Best Overall: Remote Utilities

In our comparison of Remote Utilities vs. Surfly, Remote Utilities is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Remote Utilities Quick Info
WH Score:
8.9
Pricing Score:
8.2
Feature Score:
7.9
Usability Score:
8.2
Company Size:Small Business, Mid Market
Platforms:
Surfly Quick Info
WH Score:
8.9
Pricing Score:
8.3
Feature Score:
8.1
Usability Score:
8.2
Company Size:Small Business, Mid Market
Platforms:

Pricing

Remote Utilities Pricing
Price Range
Contact Us

* Vendor does not share prices.

Surfly Pricing
Price Range
Contact Us

* Vendor does not share prices.

Features

Remote Utilities Features
  • Screen Sharing
  • Keyboard/Mouse Sharing
  • Attended Access
  • Unattended Access
  • Remote Session Control
  • Multi-Agent Sessions
  • Multi-Session Handling
  • Session Pausing
  • Session Continuation
  • Session Transfer
  • Session Sharing
  • Session Shadowing
  • Switch Users
  • Remote Printing
  • Screen Blanking
Surfly Features
  • Screen Sharing
  • Keyboard/Mouse Sharing
  • Attended Access
  • Unattended Access
  • Remote Session Control
  • Multi-Agent Sessions
  • Multi-Session Handling
  • Session Pausing
  • Session Continuation
  • Session Transfer
  • Session Sharing
  • Session Shadowing
  • Switch Users
  • Remote Printing
  • Screen Blanking

Pros & Cons

Remote Utilities Pros & Cons
Pros
  • Comprehensive remote access and security features.
Cons
  • Internet connectivity dependency.
Surfly Pros & Cons
Pros
  • Surfly's ease of integration and its robust feature set are the aspects that I find most appealing
  • It offers seamless integration with existing systems and provides a comprehensive range of features.
Cons
  • None.

Reviews

Remote Utilities Reviews
Top Favorable Review
E
Eugene
Reviewed on Jul 2, 2021

Remote Utilities provides an excellent solution for remote access to machines. Its support for full remote access, including unattended access and file transfer, ensures smooth and efficient operations. The presence of multiple security options, including 2FA (Two-Factor Authentication), enhances data protection and user authentication. The availability of free licenses for accessing a few machines is a great benefit for smaller setups.

Comprehensive remote access and security features

Initial interface learning curve

Top Critical Review
N
Nathan
Reviewed on Jul 2, 2021

Remote Utilities excels as a comprehensive remote access tool, empowering users with extensive privileges and streamlined file transfer capabilities. While it requires stable internet connectivity on both ends, its value in delivering quick solutions and efficient remote support makes it a standout choice. I highly recommend this tool for anyone seeking a reliable and user-friendly solution for remote access and troubleshooting needs.

Ability to transfer files remotely. Can efficiently control remote computers.

Internet connectivity dependency

Surfly Reviews
Top Favorable Review
T
Terry
Reviewed on Jul 2, 2021

Surfly solves the challenge of cobrowsing by allowing contact center agents to view customer web pages. This capability significantly enhances customer service by providing agents with real-time visibility into customers' browsing experiences. With Surfly, agents can assist customers more effectively, troubleshoot any issues, and provide personalized support. This ultimately leads to improved customer satisfaction and better overall service quality.

Surfly's ease of integration and its robust feature set are the aspects that I find most appealing. It offers seamless integration with existing systems and provides a comprehensive range of features.

While Surfly is generally user-friendly, the API documentation could be improved in terms of navigation. At times, I find it challenging to locate the information I need, leading me to open support tickets. However, I must note that Surfly's support team is highly responsive and helpful in addressing any inquiries or issues.

Top Critical Review
M
Michael
Reviewed on Jul 2, 2021

Surfly solves the problem of face-to-face communication for our business without the need for additional software downloads. This solution greatly benefits both our business and our clients.

Surfly has been incredibly helpful in assisting my company with demos and walkthroughs of their technology. I haven't encountered another company that is as friendly and shares the same values as my own. Their product speaks for itself, and we are eager to start using it in the future. I have already recommended Surfly to friends in the industry due to the positive experience.

None

Alternatives

Remote Utilities Alternatives
Surfly Alternatives
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Remote Utilities vs. Surfly: Detailed Comparison

Remote Utilities vs. Surfly Top Ratings & Reviews: Surfly

In our rating and review comparison of Remote Utilities vs. Surfly, Surfly has 82 user reviews and Remote Utilities has 11. The average star rating for Surfly is 4.65 while Remote Utilities has an average rating of 4.09. Surfly has more positive reviews than Remote Utilities. Comparing Remote Utilities vs. Surfly reviews, Surfly has stronger overall reviews.

Remote Utilities vs. Surfly Best Features & Functionality: Surfly

Remote Utilities vs. Surfly both offer a strong set of features and functionality including Remote Support Features, Conferencing Capabilities, Collaboration Tools, Document Management, Signature Management, Reporting & Analytics, Drag-and-Drop Builders/Designers, Data Management, Data Migration, Systems/Administrative, Enhancements & Personalization, Customizable Items, Identity and Access Management (IAM), Cybersecurity Features, Compliance Accreditations, After-Sales Service. In our feature comparison of Remote Utilities vs. Surfly, Surfly offers more of the most popular features and tools than Remote Utilities.

Remote Utilities vs. Surfly Best Pricing: Surfly

In our pricing comparison of Remote Utilities vs. Surfly, Surfly's pricing starts at N/A/month and is more affordable compared to Surfly's starting cost of N/A/month.

Remote Utilities vs. Surfly Best Usability: Remote Utilities

Our comparison of Remote Utilities vs. Surfly shows that Remote Utilities scores higher in usability for . Surfly scores higher in ease of use, meets requirements, learning curve, setup & support, quality of support, ease of admin, but Remote Utilities has the best scores overall for system usability.

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