In our comparison of Lightspeed vs. Touchbistro, Lightspeed is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
Our credit card figures which aren’t part of what we were informed we’d pay when acquiring this system keep changing and the support team isn’t helpful in resolving this issue.
Operating it is simple, it is natural, inexpensive, and it produces amazing reports.
The overview per product doesn’t have an additional column bearing the amount collected for the sales tax making it time consuming downloading other reports to combine the figures.
The system experiences frequent downtimes, which is a significant drawback. Additionally, my sales representative provided misleading information about various features, causing confusion. The training and onboarding process were virtually non-existent, leaving my restaurant ill-prepared for a soft opening. This oversight resulted in a substantial financial loss of over $6000.
The Front-of-House (FOH) interface is user-friendly, and the customer care team has been pleasant and cooperative to work with.
We received minimal training, making it a struggle to fully educate myself and my staff. I was assured this was an all-in-one program with no additional services needed, but many crucial features actually come from third-party apps. The promised go-live date was not met, causing further disruption. Also, the system's inability to update tickets in real-time has been a significant inconvenience, directly impacting service quality.
Terrible client care service
Has a rather clean GUI
Horrible backend, terrible support, etc.
The product saved all our items during installation, and we can use shortcuts for the handheld to input frequently ordered products. The credit card payment is also perfect, and it accepts any card.
The tool is great and works well with our POS system. It's easy to process payments for guests, and we can split invoices or change bookings without any trouble.
Updates are always during work hours, so we can't use it then.
Our credit card figures which aren’t part of what we were informed we’d pay when acquiring this system keep changing and the support team isn’t helpful in resolving this issue.
Operating it is simple, it is natural, inexpensive, and it produces amazing reports.
The overview per product doesn’t have an additional column bearing the amount collected for the sales tax making it time consuming downloading other reports to combine the figures.
Terrible client care service
Has a rather clean GUI
Horrible backend, terrible support, etc.
The system experiences frequent downtimes, which is a significant drawback. Additionally, my sales representative provided misleading information about various features, causing confusion. The training and onboarding process were virtually non-existent, leaving my restaurant ill-prepared for a soft opening. This oversight resulted in a substantial financial loss of over $6000.
The Front-of-House (FOH) interface is user-friendly, and the customer care team has been pleasant and cooperative to work with.
We received minimal training, making it a struggle to fully educate myself and my staff. I was assured this was an all-in-one program with no additional services needed, but many crucial features actually come from third-party apps. The promised go-live date was not met, causing further disruption. Also, the system's inability to update tickets in real-time has been a significant inconvenience, directly impacting service quality.
The product saved all our items during installation, and we can use shortcuts for the handheld to input frequently ordered products. The credit card payment is also perfect, and it accepts any card.
The tool is great and works well with our POS system. It's easy to process payments for guests, and we can split invoices or change bookings without any trouble.
Updates are always during work hours, so we can't use it then.
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In our rating and review comparison of Lightspeed vs. Touchbistro, Lightspeed has 430 user reviews and Touchbistro has 9. The average star rating for Lightspeed is 4.46 while Touchbistro has an average rating of 2.77. Lightspeed has more positive reviews than Touchbistro. Comparing Lightspeed vs. Touchbistro reviews, Lightspeed has stronger overall reviews.
Lightspeed vs. Touchbistro both offer a strong set of features and functionality including Inventory Management, Accounting Features, Customer Management, Supported Channels, Payment Options, Cash Flow Management, Supported Devices/Hardware, Customizable Items, Workflow Automation, Reporting & Analytics, Third-Party Integrations, After-Sales Service. In our feature comparison of Lightspeed vs. Touchbistro, Lightspeed offers more of the most popular features and tools than Touchbistro.
In our pricing comparison of Lightspeed vs. Touchbistro, Touchbistro's pricing starts at N/A/month and is more affordable compared to Touchbistro's starting cost of N/A/month.
Our comparison of Lightspeed vs. Touchbistro shows that Lightspeed scores higher in usability for setup & support, quality of support, ease of admin. Touchbistro scores higher in ease of use, meets requirements, learning curve, but Lightspeed has the best scores overall for system usability.
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