Lightspeed vs. iConnect: Which is Best? - Wheelhouse

Lightspeed vs. iConnect: Which is Best?

Lightspeed vs. iConnect Best Overall: Lightspeed

In our comparison of Lightspeed vs. iConnect, Lightspeed is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Lightspeed Quick Info
WH Score:
8.7
Pricing Score:
8.0
Feature Score:
8.1
Usability Score:
8.0
Company Size:All Sizes
Platforms:
iConnect Quick Info
WH Score:
8.4
Pricing Score:
7.8
Feature Score:
8.7
Usability Score:
8.3
Company Size:Small Business, Mid Market
Platforms:

Pricing

Lightspeed Pricing
Lean
$119
per terminal / per month
Standard
$169
per terminal / per month
Advanced
$249
per terminal / per month
Enterprise
Contact Us
iConnect Pricing
Small
Free
per month
Medium
Free
per month
Large
Free
per month
Enterprise
Contact Us

Features

Lightspeed Features
  • Item Tracking & Traceability
  • Invoicing & Billing
  • Pipeline Management
  • Discount/Promotion Management
  • Loyalty Program Management
  • Social Media
  • Cash
  • Credit Cards
  • Debit Cards
  • Contactless Payment
  • Gift Cards
  • Billing Model Management
  • Cash Registers
  • Receipt Printers
  • Barcode Scanners
iConnect Features
  • Item Tracking & Traceability
  • Invoicing & Billing
  • Pipeline Management
  • Discount/Promotion Management
  • Loyalty Program Management
  • Social Media
  • Cash
  • Credit Cards
  • Debit Cards
  • Contactless Payment
  • Gift Cards
  • Billing Model Management
  • Cash Registers
  • Receipt Printers
  • Barcode Scanners

Pros & Cons

Lightspeed Pros & Cons
Pros
  • Operating it is simple, it is natural, inexpensive, and it produces amazing reports.
Cons
  • There is a lack of complexity though in using the software in terms of using the tabs
  • There is a tab/layaway function we used as a workaround but not meant for this purpose.
iConnect Pros & Cons
Pros
  • The reports provided are many, looking for items when calling a client is simple.
Cons
  • Write and video resources are extremely poor, it is incredibly expensive, and terrible client service.

Reviews

Lightspeed Reviews
Top Favorable Review
M
Martin
Reviewed on Jul 2, 2021

Our credit card figures which aren’t part of what we were informed we’d pay when acquiring this system keep changing and the support team isn’t helpful in resolving this issue.

Operating it is simple, it is natural, inexpensive, and it produces amazing reports.

The overview per product doesn’t have an additional column bearing the amount collected for the sales tax making it time consuming downloading other reports to combine the figures.

Top Critical Review
S
Shalonda
Reviewed on Jul 2, 2021

Vend helped us get the business going when our budget was very limited. Setup and operation were very easy and if there were more functions we would have used those too. But we had to switch to a more expensive software reluctantly. But Vend was very helpful in most aspects of the business.

Vend is a user-friendly and great help for us in our start-up phase in our brewery. We use Vend at a retail store and taproom bar for about six months.

There is a lack of complexity though in using the software in terms of using the tabs. There is a tab/layaway function we used as a workaround but not meant for this purpose.

iConnect Reviews
Top Favorable Review
C
Colleen
Reviewed on Jul 2, 2021

This is an incredibly user-friendly system with numerous features e.g. storing for us the database of a client.

The reports provided are many, looking for items when calling a client is simple.

Touchy buttons, the wrong item severally gets included in the order of the guests, and there are continuous upgrades that don’t relate to our store’s type.

Top Critical Review
D
David
Reviewed on Jul 2, 2021

We want to move to another software, but since they have every past data of ours, moving is quite hard for us.

Multistore options are obtainable, the reports are great.

Write and video resources are extremely poor, it is incredibly expensive, and terrible client service.

Alternatives

Lightspeed Alternatives
iConnect Alternatives
Add to Compare

Add suggested to comparison

Lightspeed vs. iConnect: Detailed Comparison

Lightspeed vs. iConnect Top Ratings & Reviews: Lightspeed

In our rating and review comparison of Lightspeed vs. iConnect, Lightspeed has 463 user reviews and iConnect has 4. The average star rating for Lightspeed is 4.44 while iConnect has an average rating of 3.25. Lightspeed has more positive reviews than iConnect. Comparing Lightspeed vs. iConnect reviews, Lightspeed has stronger overall reviews.

Lightspeed vs. iConnect Best Features & Functionality: iConnect

Lightspeed vs. iConnect both offer a strong set of features and functionality including Inventory Management, Customer Management, Supported Channels, Payment Options, Cash Flow Management, Supported Devices/Hardware, Reporting & Analytics, Systems/Administrative, Identity and Access Management (IAM), Integration Options, Compliance Accreditations, After-Sales Service, Limits. In our feature comparison of Lightspeed vs. iConnect, iConnect offers more of the most popular features and tools than Lightspeed.

Lightspeed vs. iConnect Best Pricing: iConnect

In our pricing comparison of Lightspeed vs. iConnect, iConnect's pricing starts at Free/month and is more affordable compared to iConnect's starting cost of Free/month.

Lightspeed vs. iConnect Best Usability: iConnect

Our comparison of Lightspeed vs. iConnect shows that iConnect scores higher in usability for meets requirements, ease of admin. Lightspeed scores higher in ease of use, learning curve, setup & support, quality of support, but iConnect has the best scores overall for system usability.

The right software for your business

Get your personalized recommendations now.