FixMe.IT vs. Remote Utilities: Which is Best?

FixMe.IT vs. Remote Utilities: Which is Best?

FixMe.IT vs. Remote Utilities Best Overall: Remote Utilities

In our comparison of FixMe.IT vs. Remote Utilities, Remote Utilities is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

FixMe.IT Quick Info
WH Score:
8.7
Pricing Score:
8.3
Feature Score:
8.0
Usability Score:
8.1
Company Size:Small Business, Mid Market
Platforms:
Remote Utilities Quick Info
WH Score:
8.9
Pricing Score:
8.2
Feature Score:
7.9
Usability Score:
8.2
Company Size:Small Business, Mid Market
Platforms:

Pricing

FixMe.IT Pricing
FixMe.IT by Techinline
$300
per user / per year
Remote Utilities Pricing
Price Range
Contact Us

* Vendor does not share prices.

Features

FixMe.IT Features
  • Screen Sharing
  • Attended Access
  • Unattended Access
  • Remote Session Control
  • Multi-Agent Sessions
  • Multi-Session Handling
  • Session Pausing
  • Session Transfer
  • Co-Browsing
  • Switch Users
  • Swap Screens
  • Screen Blanking
  • Remote Wake
  • Idle Session Timeout
  • Reboot and Reconnect
Remote Utilities Features
  • Screen Sharing
  • Attended Access
  • Unattended Access
  • Remote Session Control
  • Multi-Agent Sessions
  • Multi-Session Handling
  • Session Pausing
  • Session Transfer
  • Co-Browsing
  • Switch Users
  • Swap Screens
  • Screen Blanking
  • Remote Wake
  • Idle Session Timeout
  • Reboot and Reconnect

Pros & Cons

FixMe.IT Pros & Cons
Pros
  • FixMe.IT is the most cost-effective solution we have ever employed for remote support of Windows end-users and servers
  • It offers a user-friendly experience for end-users, along with essential tools required by IT professionals to provide support
  • With a quick download and launch of a single file, support agents can view the end-users' screens or share their own screens with them
  • This quick and easy access to end-users' computers significantly reduces the duration of support calls
  • Our primary objective is to swiftly get users back to work and minimize the time spent by IT in resolving issues
  • FixMe.IT enables us to achieve both efficiently.
Cons
  • My only wish is for FixMe.IT to have a Mac version, as I have been using a Mac mini as my primary PC for quite some time now.
Remote Utilities Pros & Cons
Pros
  • Comprehensive remote access and security features.
Cons
  • Internet connectivity dependency.

Reviews

FixMe.IT Reviews
Top Favorable Review
A
Alice
Reviewed on Jul 2, 2021

FixMe.IT allows us to support our remote workers with a lean IT team. It simplifies the management of Windows servers and desktops. The option to preinstall the software and access Windows computers saves us considerable time. Additionally, FixMe.IT permits us to share licenses among multiple IT staff members, resulting in substantial cost savings for team members who infrequently require its usage.

FixMe.IT is the most cost-effective solution we have ever employed for remote support of Windows end-users and servers. It offers a user-friendly experience for end-users, along with essential tools required by IT professionals to provide support. With a quick download and launch of a single file, support agents can view the end-users' screens or share their own screens with them. This quick and easy access to end-users' computers significantly reduces the duration of support calls. Our primary objective is to swiftly get users back to work and minimize the time spent by IT in resolving issues. FixMe.IT enables us to achieve both efficiently.

The notable drawback of FixMe.IT is its lack of support for Linux, web browsers, and mobile platforms. It would be convenient if end-users could access the application through a web page instead of downloading an executable file and running it.

Top Critical Review
L
Lee
Reviewed on Jul 2, 2021

FixMe.IT resolves the issue of remotely accessing customer servers without relying on RDP (Remote Desktop Protocol). This capability saves me significant time when checking backups and performing other tasks.

FixMe.IT offers exceptional user-friendliness. As an independent IT technician, I rely on it almost daily for remote tech support and monitoring of my clients' servers. The client interface is so straightforward that even those with limited technical knowledge can easily navigate it. When I was searching for a remote support solution, most well-known options were priced at $60 per month or more for a single license. FixMe.IT, on the other hand, costs only $30 per month while delivering the same level of functionality.

My only wish is for FixMe.IT to have a Mac version, as I have been using a Mac mini as my primary PC for quite some time now.

Remote Utilities Reviews
Top Favorable Review
E
Eugene
Reviewed on Jul 2, 2021

Remote Utilities provides an excellent solution for remote access to machines. Its support for full remote access, including unattended access and file transfer, ensures smooth and efficient operations. The presence of multiple security options, including 2FA (Two-Factor Authentication), enhances data protection and user authentication. The availability of free licenses for accessing a few machines is a great benefit for smaller setups.

Comprehensive remote access and security features

Initial interface learning curve

Top Critical Review
N
Nathan
Reviewed on Jul 2, 2021

Remote Utilities excels as a comprehensive remote access tool, empowering users with extensive privileges and streamlined file transfer capabilities. While it requires stable internet connectivity on both ends, its value in delivering quick solutions and efficient remote support makes it a standout choice. I highly recommend this tool for anyone seeking a reliable and user-friendly solution for remote access and troubleshooting needs.

Ability to transfer files remotely. Can efficiently control remote computers.

Internet connectivity dependency

Alternatives

FixMe.IT Alternatives
Remote Utilities Alternatives
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FixMe.IT vs. Remote Utilities: Detailed Comparison

FixMe.IT vs. Remote Utilities Top Ratings & Reviews: FixMe.IT

In our rating and review comparison of FixMe.IT vs. Remote Utilities, FixMe.IT has 60 user reviews and Remote Utilities has 11. The average star rating for FixMe.IT is 4.71 while Remote Utilities has an average rating of 4.09. FixMe.IT has more positive reviews than Remote Utilities. Comparing FixMe.IT vs. Remote Utilities reviews, FixMe.IT has stronger overall reviews.

FixMe.IT vs. Remote Utilities Best Features & Functionality: FixMe.IT

FixMe.IT vs. Remote Utilities both offer a strong set of features and functionality including Remote Support Features, Chat/IM Management, Collaboration Tools, Document Management, Reporting & Analytics, Recording , Systems/Administrative, Customizable Items, Identity and Access Management (IAM), Cybersecurity Features, Compliance Accreditations. In our feature comparison of FixMe.IT vs. Remote Utilities, FixMe.IT offers more of the most popular features and tools than Remote Utilities.

FixMe.IT vs. Remote Utilities Best Pricing: Remote Utilities

In our pricing comparison of FixMe.IT vs. Remote Utilities, Remote Utilities's pricing starts at N/A/month and is more affordable compared to Remote Utilities's starting cost of N/A/month.

FixMe.IT vs. Remote Utilities Best Usability: Remote Utilities

Our comparison of FixMe.IT vs. Remote Utilities shows that Remote Utilities scores higher in usability for meets requirements. FixMe.IT scores higher in ease of use, learning curve, quality of support, ease of admin, but Remote Utilities has the best scores overall for system usability.

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