FixMe.IT vs. Remote Desktop Manager: Which is Best?

FixMe.IT vs. Remote Desktop Manager: Which is Best?

FixMe.IT vs. Remote Desktop Manager Best Overall: Remote Desktop Manager

In our comparison of FixMe.IT vs. Remote Desktop Manager, Remote Desktop Manager is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

FixMe.IT Quick Info
WH Score:
8.7
Pricing Score:
8.3
Feature Score:
8.0
Usability Score:
8.1
Company Size:Small Business, Mid Market
Platforms:
Remote Desktop Manager Quick Info
WH Score:
8.9
Pricing Score:
8.0
Feature Score:
8.2
Usability Score:
8.0
Company Size:Small Business, Mid Market
Platforms:

Pricing

FixMe.IT Pricing
FixMe.IT by Techinline
$300
per user / per year
Remote Desktop Manager Pricing
Free
Free
per user / per month
Team
Contact Us

Features

FixMe.IT Features
  • Screen Sharing
  • Attended Access
  • Unattended Access
  • Remote Session Control
  • Multi-Agent Sessions
  • Multi-Session Handling
  • Session Pausing
  • Session Transfer
  • Co-Browsing
  • Switch Users
  • Swap Screens
  • Screen Blanking
  • Remote Wake
  • Idle Session Timeout
  • Reboot and Reconnect
Remote Desktop Manager Features
  • Screen Sharing
  • Attended Access
  • Unattended Access
  • Remote Session Control
  • Multi-Agent Sessions
  • Multi-Session Handling
  • Session Pausing
  • Session Transfer
  • Co-Browsing
  • Switch Users
  • Swap Screens
  • Screen Blanking
  • Remote Wake
  • Idle Session Timeout
  • Reboot and Reconnect

Pros & Cons

FixMe.IT Pros & Cons
Pros
  • FixMe.IT is the most cost-effective solution we have ever employed for remote support of Windows end-users and servers
  • It offers a user-friendly experience for end-users, along with essential tools required by IT professionals to provide support
  • With a quick download and launch of a single file, support agents can view the end-users' screens or share their own screens with them
  • This quick and easy access to end-users' computers significantly reduces the duration of support calls
  • Our primary objective is to swiftly get users back to work and minimize the time spent by IT in resolving issues
  • FixMe.IT enables us to achieve both efficiently.
Cons
  • My only wish is for FixMe.IT to have a Mac version, as I have been using a Mac mini as my primary PC for quite some time now.
Remote Desktop Manager Pros & Cons
Pros
  • Manages multiple connections types.
Cons
  • User interface on macOS version lacks native feel (icons, dialogs, preferences).

Reviews

FixMe.IT Reviews
Top Favorable Review
A
Alice
Reviewed on Jul 2, 2021

FixMe.IT allows us to support our remote workers with a lean IT team. It simplifies the management of Windows servers and desktops. The option to preinstall the software and access Windows computers saves us considerable time. Additionally, FixMe.IT permits us to share licenses among multiple IT staff members, resulting in substantial cost savings for team members who infrequently require its usage.

FixMe.IT is the most cost-effective solution we have ever employed for remote support of Windows end-users and servers. It offers a user-friendly experience for end-users, along with essential tools required by IT professionals to provide support. With a quick download and launch of a single file, support agents can view the end-users' screens or share their own screens with them. This quick and easy access to end-users' computers significantly reduces the duration of support calls. Our primary objective is to swiftly get users back to work and minimize the time spent by IT in resolving issues. FixMe.IT enables us to achieve both efficiently.

The notable drawback of FixMe.IT is its lack of support for Linux, web browsers, and mobile platforms. It would be convenient if end-users could access the application through a web page instead of downloading an executable file and running it.

Top Critical Review
L
Lee
Reviewed on Jul 2, 2021

FixMe.IT resolves the issue of remotely accessing customer servers without relying on RDP (Remote Desktop Protocol). This capability saves me significant time when checking backups and performing other tasks.

FixMe.IT offers exceptional user-friendliness. As an independent IT technician, I rely on it almost daily for remote tech support and monitoring of my clients' servers. The client interface is so straightforward that even those with limited technical knowledge can easily navigate it. When I was searching for a remote support solution, most well-known options were priced at $60 per month or more for a single license. FixMe.IT, on the other hand, costs only $30 per month while delivering the same level of functionality.

My only wish is for FixMe.IT to have a Mac version, as I have been using a Mac mini as my primary PC for quite some time now.

Remote Desktop Manager Reviews
Top Favorable Review
C
Christopher
Reviewed on Jul 2, 2021

Flexible remote connection management in several remote access standards. It could use a native integration with AnyDesk.

Manages multiple connections types.

AnyDesk native implementation would be an ideal addition.

Top Critical Review
R
Ronald
Reviewed on Jul 2, 2021

There is no need of having to remember multiple user/password combinations for remote machines, with Devolutions!

Doubles as a password manager for all connections. Ability to restore connections.

User interface on macOS version lacks native feel (icons, dialogs, preferences).

Alternatives

FixMe.IT Alternatives
Remote Desktop Manager Alternatives
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FixMe.IT vs. Remote Desktop Manager: Detailed Comparison

FixMe.IT vs. Remote Desktop Manager Top Ratings & Reviews: Remote Desktop Manager

In our rating and review comparison of FixMe.IT vs. Remote Desktop Manager, Remote Desktop Manager has 203 user reviews and FixMe.IT has 60. The average star rating for Remote Desktop Manager is 4.92 while FixMe.IT has an average rating of 4.71. Remote Desktop Manager has more positive reviews than FixMe.IT. Comparing FixMe.IT vs. Remote Desktop Manager reviews, Remote Desktop Manager has stronger overall reviews.

FixMe.IT vs. Remote Desktop Manager Best Features & Functionality: Remote Desktop Manager

FixMe.IT vs. Remote Desktop Manager both offer a strong set of features and functionality including Remote Support Features, Document Management, Reporting & Analytics, Drag-and-Drop Builders/Designers, Report Management, Data Migration, Systems/Administrative, Customizable Items, Identity and Access Management (IAM), Password Management, Third-Party Integrations, Cybersecurity Features. In our feature comparison of FixMe.IT vs. Remote Desktop Manager, Remote Desktop Manager offers more of the most popular features and tools than FixMe.IT.

FixMe.IT vs. Remote Desktop Manager Best Pricing: Remote Desktop Manager

In our pricing comparison of FixMe.IT vs. Remote Desktop Manager, Remote Desktop Manager's pricing starts at Free/month and is more affordable compared to Remote Desktop Manager's starting cost of Free/month.

FixMe.IT vs. Remote Desktop Manager Best Usability: FixMe.IT

Our comparison of FixMe.IT vs. Remote Desktop Manager shows that FixMe.IT scores higher in usability for ease of use, learning curve. Remote Desktop Manager scores higher in meets requirements, setup & support, quality of support, ease of admin, but FixMe.IT has the best scores overall for system usability.

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