ConnectWise Control Support vs. Zoho Assist: Which is Best?

ConnectWise Control Support vs. Zoho Assist: Which is Best?

ConnectWise Control Support vs. Zoho Assist Best Overall: ConnectWise Control Support

In our comparison of ConnectWise Control Support vs. Zoho Assist, ConnectWise Control Support is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

ConnectWise Control Support Quick Info
WH Score:
9.0
Pricing Score:
8.4
Feature Score:
8.9
Usability Score:
8.3
Company Size:All Sizes
Platforms:
Zoho Assist Quick Info
WH Score:
8.7
Pricing Score:
8.1
Feature Score:
8.0
Usability Score:
8.1
Company Size:All Sizes
Platforms:

Pricing

ConnectWise Control Support Pricing
One
$27
per user / per month
Standard
$42
per user / per month
Premium
$52
per user / per month
Access
$30
per user / per month
Zoho Assist Pricing
Free
Free
per user / per month
Standard
$10
per user / per month
Professional
$15
per user / per month
Enterprise
$24
per user / per month

Features

ConnectWise Control Support Features
  • Screen Sharing
  • Attended Access
  • Unattended Access
  • Remote Session Control
  • Multi-Session Handling
  • Session Pausing
  • Session Transfer
  • Co-Browsing
  • Swap Screens
  • Sound Capture
  • Remote Printing
  • Screen Blanking
  • Screen Locking
  • Remote Wake
  • Idle Session Timeout
Zoho Assist Features
  • Screen Sharing
  • Attended Access
  • Unattended Access
  • Remote Session Control
  • Multi-Session Handling
  • Session Pausing
  • Session Transfer
  • Co-Browsing
  • Swap Screens
  • Sound Capture
  • Remote Printing
  • Screen Blanking
  • Screen Locking
  • Remote Wake
  • Idle Session Timeout

Pros & Cons

ConnectWise Control Support Pros & Cons
Pros
  • ConnectWise ScreenConnect stands out as a remarkable program due to its ability to cater to a wide range of user demands through its robust support system
  • Its primary function is to efficiently share information and deliver concrete results through help desk assistance or collaborative feedback
  • One of the standout features of ConnectWise Control is its fluid and intuitive interface, which greatly enhances the user experience.
Cons
  • One drawback of ConnectWise ScreenConnect is that sometimes it may experience random disconnections if the Wi-Fi connectivity is not stable
  • Reconnecting can be challenging initially after such a disconnection occurs
  • In some cases, ending the session completely and re-inviting the user becomes necessary to establish a new connection.
Zoho Assist Pros & Cons
Pros
  • I particularly like the seamless connectivity it offers, and the audio functionality is the most powerful feature
  • It works perfectly without any voice lag.
Cons
  • One aspect I disliked was that certain features, such as reboot and reconnect, as well as the Send Ctrl+Alt+Del feature, required payment
  • Additionally, I found it a bit disappointing that rebranding the software required the highest-level paid plan.

Reviews

ConnectWise Control Support Reviews
Top Favorable Review
D
Diane
Reviewed on Jul 2, 2021

Since adopting ConnectWise ScreenConnect, we have experienced positive outcomes. The software's tools function exceptionally well in keeping our users satisfied with the support they receive. This platform has enabled our company to approach problem-solving more effectively, particularly when addressing the issues faced by our most engaged customers.

ConnectWise ScreenConnect stands out as a remarkable program due to its ability to cater to a wide range of user demands through its robust support system. Its primary function is to efficiently share information and deliver concrete results through help desk assistance or collaborative feedback. One of the standout features of ConnectWise Control is its fluid and intuitive interface, which greatly enhances the user experience.

While ConnectWise ScreenConnect offers great value, the price point is somewhat high. Although there are promotional subscription offers available, it's worth noting that the pricing tends to increase significantly by over 100% once the promotional period expires.

Top Critical Review
A
Anthony
Reviewed on Jul 2, 2021

ConnectWise ScreenConnect effectively solves the problem of remotely accessing computers when physical presence is not possible or practical. With nine branches in your company and only a few IT employees, ConnectWise ScreenConnect allows your IT staff to gain access to computers in different locations without the need to be physically present. This capability has significantly benefited your company by resolving numerous IT-related issues across all branches without the need for costly and time-consuming travel. ConnectWise ScreenConnect has streamlined IT support, enabling efficient problem-solving across multiple locations, thus improving overall productivity and reducing expenses.

ConnectWise ScreenConnect provides a convenient and straightforward method to access another user's PC when they encounter issues they can't resolve on their own. It grants administrator access, allowing for efficient troubleshooting and problem-solving as long as the administrator password is available. This feature greatly simplifies the process of assisting users remotely.

One drawback of ConnectWise ScreenConnect is that sometimes it may experience random disconnections if the Wi-Fi connectivity is not stable. Reconnecting can be challenging initially after such a disconnection occurs. In some cases, ending the session completely and re-inviting the user becomes necessary to establish a new connection.

Zoho Assist Reviews
Top Favorable Review
L
Linnea
Reviewed on Jul 2, 2021

Zoho Assist solves the problem of remote connectivity and allows for efficient collaboration. However, it would be beneficial if the requirement for application installation on the same PC could be eliminated, especially when using the same PC for multiple sessions.

I particularly like the seamless connectivity it offers, and the audio functionality is the most powerful feature. It works perfectly without any voice lag.

One aspect I dislike is the need to install the application on the same PCs every time.

Top Critical Review
T
Terry
Reviewed on Jul 2, 2021

Zoho Assist allows me, as a sole employee and business owner, to provide tech support to users worldwide. It enables me to efficiently address their technical issues. Additionally, Zoho Assist has been beneficial in terms of cost savings. As I cannot afford solutions like TeamViewer or GoToAssist, Zoho Assist provides a cost-effective alternative that meets my support needs.

I appreciate the extensive range of features available for free in Zoho Assist. The free version offers a lot of functionality, especially for a single technician. I also found the features available in the Standard edition to be valuable.

One aspect I disliked was that certain features, such as reboot and reconnect, as well as the Send Ctrl+Alt+Del feature, required payment. Additionally, I found it a bit disappointing that rebranding the software required the highest-level paid plan.

Alternatives

ConnectWise Control Support Alternatives
Zoho Assist Alternatives
Add to Compare

Add suggested to comparison

ConnectWise Control Support vs. Zoho Assist: Detailed Comparison

ConnectWise Control Support vs. Zoho Assist Top Ratings & Reviews: ConnectWise Control Support

In our rating and review comparison of ConnectWise Control Support vs. Zoho Assist, ConnectWise Control Support has 37 user reviews and Zoho Assist has 42. The average star rating for ConnectWise Control Support is 4.45 while Zoho Assist has an average rating of 4.40. ConnectWise Control Support has more positive reviews than Zoho Assist. Comparing ConnectWise Control Support vs. Zoho Assist reviews, ConnectWise Control Support has stronger overall reviews.

ConnectWise Control Support vs. Zoho Assist Best Features & Functionality: ConnectWise Control Support

ConnectWise Control Support vs. Zoho Assist both offer a strong set of features and functionality including Remote Support Features, Conferencing Capabilities, Chat/IM Management, Collaboration Tools, Document Management, Reporting & Analytics, Data Management, Systems/Administrative, Language & Speech, Customizable Items, Identity and Access Management (IAM), Password Management, Integration Options, Cybersecurity Features, After-Sales Service. In our feature comparison of ConnectWise Control Support vs. Zoho Assist, ConnectWise Control Support offers more of the most popular features and tools than Zoho Assist.

ConnectWise Control Support vs. Zoho Assist Best Pricing: Zoho Assist

In our pricing comparison of ConnectWise Control Support vs. Zoho Assist, Zoho Assist's pricing starts at Free/month and is more affordable compared to Zoho Assist's starting cost of Free/month.

ConnectWise Control Support vs. Zoho Assist Best Usability: ConnectWise Control Support

Our comparison of ConnectWise Control Support vs. Zoho Assist shows that ConnectWise Control Support scores higher in usability for setup & support, quality of support. Zoho Assist scores higher in ease of use, meets requirements, learning curve, ease of admin, but ConnectWise Control Support has the best scores overall for system usability.

The right software for your business

Get your personalized recommendations now.