ConnectWise Control Support vs. TeamViewer: Which is Best?

ConnectWise Control Support vs. TeamViewer: Which is Best?

ConnectWise Control Support vs. TeamViewer Best Overall: ConnectWise Control Support

In our comparison of ConnectWise Control Support vs. TeamViewer, ConnectWise Control Support is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

ConnectWise Control Support Quick Info
WH Score:
9.0
Pricing Score:
8.4
Feature Score:
8.9
Usability Score:
8.3
Company Size:All Sizes
Platforms:
TeamViewer Quick Info
WH Score:
8.7
Pricing Score:
7.9
Feature Score:
7.9
Usability Score:
8.1
Company Size:All Sizes
Platforms:

Pricing

ConnectWise Control Support Pricing
One
$27
per user / per month
Standard
$42
per user / per month
Premium
$52
per user / per month
Access
$30
per user / per month
TeamViewer Pricing
TeamViewer Remote Access
$24.9
per month
TeamViewer Business
$50.9
per month
TeamViewer Premium
$112.9
per month
TeamViewer Corporate
$229.9
per month
TeamViewer Tensor
Contact Us

Features

ConnectWise Control Support Features
  • Screen Sharing
  • Attended Access
  • Unattended Access
  • Remote Session Control
  • Multi-Session Handling
  • Session Pausing
  • Session Transfer
  • Co-Browsing
  • Swap Screens
  • Sound Capture
  • Remote Printing
  • Screen Blanking
  • Screen Locking
  • Remote Wake
  • Idle Session Timeout
TeamViewer Features
  • Screen Sharing
  • Attended Access
  • Unattended Access
  • Remote Session Control
  • Multi-Session Handling
  • Session Pausing
  • Session Transfer
  • Co-Browsing
  • Swap Screens
  • Sound Capture
  • Remote Printing
  • Screen Blanking
  • Screen Locking
  • Remote Wake
  • Idle Session Timeout

Pros & Cons

ConnectWise Control Support Pros & Cons
Pros
  • ConnectWise ScreenConnect stands out as a remarkable program due to its ability to cater to a wide range of user demands through its robust support system
  • Its primary function is to efficiently share information and deliver concrete results through help desk assistance or collaborative feedback
  • One of the standout features of ConnectWise Control is its fluid and intuitive interface, which greatly enhances the user experience.
Cons
  • One drawback of ConnectWise ScreenConnect is that sometimes it may experience random disconnections if the Wi-Fi connectivity is not stable
  • Reconnecting can be challenging initially after such a disconnection occurs
  • In some cases, ending the session completely and re-inviting the user becomes necessary to establish a new connection.
TeamViewer Pros & Cons
Pros
  • It functions well, it is seamless, and walking a person through the process of giving me one-time access to their computer on the phone is very simple.
Cons
  • There are limitations to the free version
  • It may be a bad idea for a prolonged session of remote login.

Reviews

ConnectWise Control Support Reviews
Top Favorable Review
D
Diane
Reviewed on Jul 2, 2021

Since adopting ConnectWise ScreenConnect, we have experienced positive outcomes. The software's tools function exceptionally well in keeping our users satisfied with the support they receive. This platform has enabled our company to approach problem-solving more effectively, particularly when addressing the issues faced by our most engaged customers.

ConnectWise ScreenConnect stands out as a remarkable program due to its ability to cater to a wide range of user demands through its robust support system. Its primary function is to efficiently share information and deliver concrete results through help desk assistance or collaborative feedback. One of the standout features of ConnectWise Control is its fluid and intuitive interface, which greatly enhances the user experience.

While ConnectWise ScreenConnect offers great value, the price point is somewhat high. Although there are promotional subscription offers available, it's worth noting that the pricing tends to increase significantly by over 100% once the promotional period expires.

Top Critical Review
A
Anthony
Reviewed on Jul 2, 2021

ConnectWise ScreenConnect effectively solves the problem of remotely accessing computers when physical presence is not possible or practical. With nine branches in your company and only a few IT employees, ConnectWise ScreenConnect allows your IT staff to gain access to computers in different locations without the need to be physically present. This capability has significantly benefited your company by resolving numerous IT-related issues across all branches without the need for costly and time-consuming travel. ConnectWise ScreenConnect has streamlined IT support, enabling efficient problem-solving across multiple locations, thus improving overall productivity and reducing expenses.

ConnectWise ScreenConnect provides a convenient and straightforward method to access another user's PC when they encounter issues they can't resolve on their own. It grants administrator access, allowing for efficient troubleshooting and problem-solving as long as the administrator password is available. This feature greatly simplifies the process of assisting users remotely.

One drawback of ConnectWise ScreenConnect is that sometimes it may experience random disconnections if the Wi-Fi connectivity is not stable. Reconnecting can be challenging initially after such a disconnection occurs. In some cases, ending the session completely and re-inviting the user becomes necessary to establish a new connection.

TeamViewer Reviews
Top Favorable Review
J
Jolene
Reviewed on Jul 2, 2021

It has worked well for the many years I have used it mainly to support people contacting me for tech assistance.

It functions well, it is seamless, and walking a person through the process of giving me one-time access to their computer on the phone is very simple.

It can be initially confusing for users to understand the relation between host and customer programs.

Top Critical Review
S
Sonia
Reviewed on Jul 2, 2021

While working from home, I often use TeamViewer for short term remote logins. Setting up an account for all my machines is very simple and without using the temporary passwords provided by default by TeamViewer, one can connect with a unique password once TeamViewer is running in the background.

Using the secure file transfer window, it is simple to transfer files, if many monitors are connected to the remote PC it functions well, switching the active monitors from a remote customer is simple, it doesn’t matter the OS running on the machines on both ends as it is a cross-platform app, accessing all my desktops remotely is simple thanks to TeamViewer, remote computer seems like a seamless experience if both ends are supported by the right internet speed, and you simply need to open TeamViewer from your phone and turn your multi-touch display into a responsive trackpad for the desktop if you’re missing trackpads for your computer.

There are limitations to the free version. It may be a bad idea for a prolonged session of remote login.

Alternatives

ConnectWise Control Support Alternatives
TeamViewer Alternatives
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ConnectWise Control Support vs. TeamViewer: Detailed Comparison

ConnectWise Control Support vs. TeamViewer Top Ratings & Reviews: TeamViewer

In our rating and review comparison of ConnectWise Control Support vs. TeamViewer, TeamViewer has 102 user reviews and ConnectWise Control Support has 37. The average star rating for TeamViewer is 4.58 while ConnectWise Control Support has an average rating of 4.45. TeamViewer has more positive reviews than ConnectWise Control Support. Comparing ConnectWise Control Support vs. TeamViewer reviews, TeamViewer has stronger overall reviews.

ConnectWise Control Support vs. TeamViewer Best Features & Functionality: ConnectWise Control Support

ConnectWise Control Support vs. TeamViewer both offer a strong set of features and functionality including Remote Support Features, Conferencing Capabilities, Chat/IM Management, Collaboration Tools, Document Management, Reporting & Analytics, Data Management, Systems/Administrative, Language & Speech, Customizable Items, Identity and Access Management (IAM), Password Management, Integration Options, Cybersecurity Features, After-Sales Service. In our feature comparison of ConnectWise Control Support vs. TeamViewer, ConnectWise Control Support offers more of the most popular features and tools than TeamViewer.

ConnectWise Control Support vs. TeamViewer Best Pricing: ConnectWise Control Support

In our pricing comparison of ConnectWise Control Support vs. TeamViewer, ConnectWise Control Support's pricing starts at $27/month and is more affordable compared to TeamViewer's starting cost of $24.9/month.

ConnectWise Control Support vs. TeamViewer Best Usability: ConnectWise Control Support

Our comparison of ConnectWise Control Support vs. TeamViewer shows that ConnectWise Control Support scores higher in usability for meets requirements, ease of admin. TeamViewer scores higher in ease of use, learning curve, setup & support, quality of support, but ConnectWise Control Support has the best scores overall for system usability.

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