ConnectWise Control Support vs. Help Lightning: Which is Best?

ConnectWise Control Support vs. Help Lightning: Which is Best?

ConnectWise Control Support vs. Help Lightning Best Overall: ConnectWise Control Support

In our comparison of ConnectWise Control Support vs. Help Lightning, ConnectWise Control Support is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

ConnectWise Control Support Quick Info
WH Score:
9.0
Pricing Score:
8.4
Feature Score:
8.9
Usability Score:
8.3
Company Size:All Sizes
Platforms:
Help Lightning Quick Info
WH Score:
8.3
Pricing Score:
7.9
Feature Score:
7.7
Usability Score:
7.9
Company Size:Large Market
Platforms:

Pricing

ConnectWise Control Support Pricing
One
$27
per user / per month
Standard
$42
per user / per month
Premium
$52
per user / per month
Access
$30
per user / per month
Help Lightning Pricing
Price Range
Contact Us

* Vendor does not share prices.

Features

ConnectWise Control Support Features
  • Screen Sharing
  • Attended Access
  • Unattended Access
  • Remote Session Control
  • Multi-Session Handling
  • Session Pausing
  • Session Transfer
  • Co-Browsing
  • Swap Screens
  • Sound Capture
  • Remote Printing
  • Screen Blanking
  • Screen Locking
  • Remote Wake
  • Idle Session Timeout
Help Lightning Features
  • Screen Sharing
  • Attended Access
  • Unattended Access
  • Remote Session Control
  • Multi-Session Handling
  • Session Pausing
  • Session Transfer
  • Co-Browsing
  • Swap Screens
  • Sound Capture
  • Remote Printing
  • Screen Blanking
  • Screen Locking
  • Remote Wake
  • Idle Session Timeout

Pros & Cons

ConnectWise Control Support Pros & Cons
Pros
  • ConnectWise ScreenConnect stands out as a remarkable program due to its ability to cater to a wide range of user demands through its robust support system
  • Its primary function is to efficiently share information and deliver concrete results through help desk assistance or collaborative feedback
  • One of the standout features of ConnectWise Control is its fluid and intuitive interface, which greatly enhances the user experience.
Cons
  • One drawback of ConnectWise ScreenConnect is that sometimes it may experience random disconnections if the Wi-Fi connectivity is not stable
  • Reconnecting can be challenging initially after such a disconnection occurs
  • In some cases, ending the session completely and re-inviting the user becomes necessary to establish a new connection.
Help Lightning Pros & Cons
Pros
  • Accessible and no hardware required.
Cons
  • Adoption curve for seasoned technicians.

Reviews

ConnectWise Control Support Reviews
Top Favorable Review
D
Diane
Reviewed on Jul 2, 2021

Since adopting ConnectWise ScreenConnect, we have experienced positive outcomes. The software's tools function exceptionally well in keeping our users satisfied with the support they receive. This platform has enabled our company to approach problem-solving more effectively, particularly when addressing the issues faced by our most engaged customers.

ConnectWise ScreenConnect stands out as a remarkable program due to its ability to cater to a wide range of user demands through its robust support system. Its primary function is to efficiently share information and deliver concrete results through help desk assistance or collaborative feedback. One of the standout features of ConnectWise Control is its fluid and intuitive interface, which greatly enhances the user experience.

While ConnectWise ScreenConnect offers great value, the price point is somewhat high. Although there are promotional subscription offers available, it's worth noting that the pricing tends to increase significantly by over 100% once the promotional period expires.

Top Critical Review
A
Anthony
Reviewed on Jul 2, 2021

ConnectWise ScreenConnect effectively solves the problem of remotely accessing computers when physical presence is not possible or practical. With nine branches in your company and only a few IT employees, ConnectWise ScreenConnect allows your IT staff to gain access to computers in different locations without the need to be physically present. This capability has significantly benefited your company by resolving numerous IT-related issues across all branches without the need for costly and time-consuming travel. ConnectWise ScreenConnect has streamlined IT support, enabling efficient problem-solving across multiple locations, thus improving overall productivity and reducing expenses.

ConnectWise ScreenConnect provides a convenient and straightforward method to access another user's PC when they encounter issues they can't resolve on their own. It grants administrator access, allowing for efficient troubleshooting and problem-solving as long as the administrator password is available. This feature greatly simplifies the process of assisting users remotely.

One drawback of ConnectWise ScreenConnect is that sometimes it may experience random disconnections if the Wi-Fi connectivity is not stable. Reconnecting can be challenging initially after such a disconnection occurs. In some cases, ending the session completely and re-inviting the user becomes necessary to establish a new connection.

Help Lightning Reviews
Top Favorable Review
L
Leslie
Reviewed on Jul 2, 2021

Help Lightning's convenience and virtual capabilities have transformed the way we handle various tasks and challenges. The absence of hardware requirements allows widespread accessibility, making it easy for users across the globe to utilize the platform with their mobile devices.

Accessible and no hardware required

Adoption curve for seasoned technicians

Top Critical Review
L
Leslie
Reviewed on Jul 2, 2021

Help Lightning's convenience and virtual capabilities have transformed the way we handle various tasks and challenges. The absence of hardware requirements allows widespread accessibility, making it easy for users across the globe to utilize the platform with their mobile devices.

Accessible and no hardware required

Adoption curve for seasoned technicians

Alternatives

ConnectWise Control Support Alternatives
Help Lightning Alternatives
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ConnectWise Control Support vs. Help Lightning: Detailed Comparison

ConnectWise Control Support vs. Help Lightning Top Ratings & Reviews: ConnectWise Control Support

In our rating and review comparison of ConnectWise Control Support vs. Help Lightning, ConnectWise Control Support has 37 user reviews and Help Lightning has 22. The average star rating for ConnectWise Control Support is 4.45 while Help Lightning has an average rating of 4.45. ConnectWise Control Support has more positive reviews than Help Lightning. Comparing ConnectWise Control Support vs. Help Lightning reviews, ConnectWise Control Support has stronger overall reviews.

ConnectWise Control Support vs. Help Lightning Best Features & Functionality: ConnectWise Control Support

ConnectWise Control Support vs. Help Lightning both offer a strong set of features and functionality including Remote Support Features, Conferencing Capabilities, Chat/IM Management, Collaboration Tools, Document Management, Reporting & Analytics, Data Management, Systems/Administrative, Language & Speech, Customizable Items, Identity and Access Management (IAM), Password Management, Integration Options, Cybersecurity Features, After-Sales Service. In our feature comparison of ConnectWise Control Support vs. Help Lightning, ConnectWise Control Support offers more of the most popular features and tools than Help Lightning.

ConnectWise Control Support vs. Help Lightning Best Pricing: Help Lightning

In our pricing comparison of ConnectWise Control Support vs. Help Lightning, Help Lightning's pricing starts at N/A/month and is more affordable compared to Help Lightning's starting cost of N/A/month.

ConnectWise Control Support vs. Help Lightning Best Usability: ConnectWise Control Support

Our comparison of ConnectWise Control Support vs. Help Lightning shows that ConnectWise Control Support scores higher in usability for learning curve, setup & support, quality of support. Help Lightning scores higher in ease of use, meets requirements, ease of admin, but ConnectWise Control Support has the best scores overall for system usability.

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