In our comparison of AccountEdge vs. Avalara, Avalara is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
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The software is user-friendly and has a good look, but there is a dearth of customer assistance. The user updated to the 2021 version, which broke a number of capabilities, including Outlook's email sending functionality. The issue wasn't fixed for months, therefore the user was forced to manually send invoices. In order for their accountant to work on their file during tax season, the user was instructed to upgrade to the 2022 version. Although the software may be inexpensive, the user cautions others not to count on receiving help without spending more money.
Simple to use and nice layout
Customer support wasn't good, 2021 version broke a lot of features, 2022 version is needed to get support and had to wait months for a fix and send out invoices manually
The product works as intended, however Avalara's customer support is terrible. It is an enormous undertaking to get responses to emails or meetings attended, and there is hardly any follow-up. There was no response to my requests for a replacement, and my account manager was incompetent. It took me months to cancel a service, which meant I was paying for something I wasn't using! This, even though they admit they should give me credit. I tried to solve these problems for hours on end. Move on and spare yourself the annoyance.
AccountEdge is suitable for small businesses with employees but requires a significant amount of manual entry, even with a costly annual subscription
The software is easy to use with a clean interface. It offers features such as payroll liability payments and recurring transactions similar to Quickbooks. The price is fair, and the support team is helpful. The ability to attach documents is a useful feature.
The software is not online or bank feed friendly, and it lacks a full-service payroll option. Customization options for reports are severely limited.
The pain of complying with sales tax is eliminated by Avalara. Avalara connects effortlessly and even makes registration recommendations based on sales, saving us the hours of laborious manual rate updates. My workflow has greatly improved. But a small complication was added with the most recent website upgrade. Convenient keyboard shortcuts have been replaced by awkward mouse-and-keyboard combos, making it take longer to enter customer details and exemption certificates. Moreover, client information reports are not Excel-friendly, which requires manual copying and may result in updates being missed.
Accurate, time Saving, automates sales tax compliance
Website update less efficient, incompatible report file format
The software is user-friendly and has a good look, but there is a dearth of customer assistance. The user updated to the 2021 version, which broke a number of capabilities, including Outlook's email sending functionality. The issue wasn't fixed for months, therefore the user was forced to manually send invoices. In order for their accountant to work on their file during tax season, the user was instructed to upgrade to the 2022 version. Although the software may be inexpensive, the user cautions others not to count on receiving help without spending more money.
Simple to use and nice layout
Customer support wasn't good, 2021 version broke a lot of features, 2022 version is needed to get support and had to wait months for a fix and send out invoices manually
AccountEdge is suitable for small businesses with employees but requires a significant amount of manual entry, even with a costly annual subscription
The software is easy to use with a clean interface. It offers features such as payroll liability payments and recurring transactions similar to Quickbooks. The price is fair, and the support team is helpful. The ability to attach documents is a useful feature.
The software is not online or bank feed friendly, and it lacks a full-service payroll option. Customization options for reports are severely limited.
The product works as intended, however Avalara's customer support is terrible. It is an enormous undertaking to get responses to emails or meetings attended, and there is hardly any follow-up. There was no response to my requests for a replacement, and my account manager was incompetent. It took me months to cancel a service, which meant I was paying for something I wasn't using! This, even though they admit they should give me credit. I tried to solve these problems for hours on end. Move on and spare yourself the annoyance.
The pain of complying with sales tax is eliminated by Avalara. Avalara connects effortlessly and even makes registration recommendations based on sales, saving us the hours of laborious manual rate updates. My workflow has greatly improved. But a small complication was added with the most recent website upgrade. Convenient keyboard shortcuts have been replaced by awkward mouse-and-keyboard combos, making it take longer to enter customer details and exemption certificates. Moreover, client information reports are not Excel-friendly, which requires manual copying and may result in updates being missed.
Accurate, time Saving, automates sales tax compliance
Website update less efficient, incompatible report file format
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In our rating and review comparison of AccountEdge vs. Avalara, Avalara has 16 user reviews and AccountEdge has 13. The average star rating for Avalara is 3.56 while AccountEdge has an average rating of 3.23. Avalara has more positive reviews than AccountEdge. Comparing AccountEdge vs. Avalara reviews, Avalara has stronger overall reviews.
AccountEdge vs. Avalara both offer a strong set of features and functionality including Accounting Features, Cash Flow Management, Payroll Features, Manufacturing/Production Management, Inventory Management, Payment Options, Collaboration Tools, File Management, Customizable Items, Appointments/Scheduling, Drag-and-Drop Builders/Designers, Reporting & Analytics, Data Management, Data Migration, Sync/Refresh, Integration Options, Third-Party Integrations, After-Sales Service, Limits, Asset Management, Customer Management, Human Resources (HR) Features, Project Management Features. In our feature comparison of AccountEdge vs. Avalara, AccountEdge offers more of the most popular features and tools than Avalara.
In our pricing comparison of AccountEdge vs. Avalara, Avalara's pricing starts at N/A/month and is more affordable compared to Avalara's starting cost of N/A/month.
Our comparison of AccountEdge vs. Avalara shows that Avalara scores higher in usability for meets requirements, learning curve, ease of admin. AccountEdge scores higher in ease of use, setup & support, quality of support, but Avalara has the best scores overall for system usability.
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