Natural Language Processing (NLP) Software

What is Natural Language Processing (NLP) Software?

Natural Language Processing (NLP) is a type of Machine Learning (ML) that uses rule-based models of human language and linguistics to enable computers and devices to recognize, interpret, and understand written or spoken languages in a natural, contextual manner. NLP works by analyzing various aspects of language, such as syntax and semantics, and then applies that data in rule-based algorithms to not only comprehend language but also perform tasks and solve problems.

Commonly offered via Conversation Intelligence software, NLP is one of the most prevalent forms of AI in mainstream use today, supporting everyday applications and devices such as digital assistants and chatbots that people interact with every day.

Key NLP Use Cases

Email Filters

NLP is used to filter emails by recognizing particular words or phrasing, and applying an action or categorization. Filters can be used to identify messages that are most likely spam and filter them away from the inbox, and in more recent applications, can be used to identify and sort messages by type, category and even mood.

Auto-Correct & Predictive Text

NLP is used in device and computer programs' auto-correct and predictive text features. NLP can predict what words are meant to correct spelling or suggest what a user may type next. NLP predictive text technology learns from users to customize options and sound more natural.

Search Engine Results

NLP is key for search engines, as it is used to analyze search wording and find the best, most closely related results to a user’s search. NLP can also help auto-fill searches with predictions of what a user may be looking for based on analysis of similar searches, and what other users found helpful.

AI Assistants & Chatbots

AI assistants and customer service chatbots utilize NLP to understand customer questions or gain insights into user intent. This data is used to provide responses with the best tone and language for the user.

Sentiment Analysis

NLP can analyze users’ emotions and sentiments from a wide variety of sources, such as call transcripts and social media content. In fact, sentiment analysis tools are a popular addition to the overall software suites of sales and service teams, so sensitive situations can be immediately identified and swift action can be taken, such as transferring an angry customer to an agent who is skilled in handling high-emotion calls. 

Language Translations

NLP is used in language translation tools and can comprehend the nuances needed to produce contextual, meaningful translations that follow the grammar rules and linguistic patterns unique to the language.

Data Analytics

NLP is also used by many top Business Intelligence software vendors to improve data analytics workflows, and enhance data visualizations. This makes complex data more accessible by allowing users to search and interact with data using natural language questions or commands.

Text Analytics

NLP analyzes language and identifies patterns from large, unstructured data sets that can be used to improve processes, support, or marketing campaigns.

Top 10 Natural Language Processing (NLP) Software

LivePerson / CXone / CrossEngage / Salesken / Adobe Experience Platform / Medallia / Sprinklr / Mindtickle / Observe.AI / Xyonix

WH Score
8.9
LivePerson
0reviews
Starting Price:N/A
LivePerson is an industry leading Conversational Cloud platform that leverages generative AI, conversational AI, and Large Language Models (LLMs) to power dynamic AI chatbots, analyze customer engagement and intent data, improve support agent performance, and enhance the overall enterprise customer ...
WH Score
8.7
CXone
33reviews
Starting Price:$135 per user / per month
CXone helps organizations of all sizes be the first choice of customers, the first to innovate, and the first choice employer. Only CXone delivers one unified experience, on one cloud native platform, fast onboarding of new employees and capabilities, with embedded AI to keep your team one step ahea...
WH Score
7.9
CrossEngage
0reviews
Starting Price:N/A
CrossEngage is a Customer Intelligence platform that leverages the power of Machine Learning (ML) to manage and analyze customer data, build predictive models, and create intelligent audience management processes that increase customer relationship potential and drive profits. CrossEngage offers ent...
WH Score
7.9
ChatGPT
0reviews
Starting Price:$0 per user / per month
ChatGPT is an AI chatbot system that uses generative AI and Natural Language Processing (NLP) technologies to answer questions, generate code, create content, perform language translations, and facilitate chats that mimic human conversations. Users simply enter a question, request, or command into t...
WH Score
7.9
MonkeyLearn
0reviews
Starting Price:N/A
MonkeyLearn is a user-friendly, no-code, AI platform that offers centralized text analytics tools to help organizations extract, classify, and analyze text data from surveys, reviews, products, and customer support tickets. MonkeyLearn leverages Machine Learning technology to power its text analytic...
WH Score
7.9
Gong
0reviews
Starting Price:N/A
Gong is a Revenue Intelligence Platform with centralized, AI-powered tools that enhance customer engagement, drive productivity, and improve forecast accuracy to increase revenue growth. Gong is a trusted leader in the Revenue Intelligence industry and supports over 4000 customers in achieving reven...
WH Score
7.9
Qualaroo
0reviews
Starting Price:$0 per user / per month
Qualaroo is an AI-powered Customer & User Feedback platform that helps companies perform research, user targeting, sentiment analysis, and patented Nudge technology to deliver actionable insights based on user feedback. Qualaroo helps companies optimize website and app performance, increase conv...
WH Score
7.9
InMoment
0reviews
Starting Price:N/A
InMoment is an Experience Improvement (XI) platform that helps companies gather and analyze customer experience data and turn it into valuable insights, for customer experience improvements as well as data-driven decision-making. InMoment is a global leader in AI-powered XI systems and innovations a...
WH Score
7.9
Netomi
0reviews
Starting Price:N/A
Netomi is an AI Customer Experience platform that leverages conversational AI and generative AI technologies to help organizations provide personalized customer experiences and enhance omnichannel engagement. Netomi can automatically resolve 80% of common customer service questions and tasks, which ...
WH Score
7.9
Meltwater
0reviews
Starting Price:N/A
Meltwater is a fully integrated Media and Social Intelligence platform that helps marketing, public relations, and communications professionals stay competitive and impactful with AI-powered media, consumer, and social trend insights. Meltwater analyzes billions of data across media and social chann...
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