Self-service support is no longer considered an advantage but a pinnacle factor in the success of a company. As fast-growing companies try to meet the demand of their rapidly growing customer base, there is a way to reduce incoming cases while keeping the customers happy: online self-service support.
Customers want to help themselves. They are more technically savvy, with a shorter patience, and have come to prefer solving their issues and answering their own questions.
This WOW Guide from Desk.com will help you provide amazing customer service through an engaging online support center. It covers:
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