Nowadays, everything is mobile. Having access to your business at any time gives you a leg up on the competition. But being accessible to your customers from anywhere at any time? Where before this was something associated with a lot of red tape and waiting time, now mobile is making company accessibility commonplace for customers.
We are only now seeing the immense positive impacts of mobile on contact centers. The most obvious improvement is customers access to your company by various methods of communication -- text, calling, social media, and even video chat. Our newest white paper will detail not only these contributions but also: