44% of U.S. consumers will switch brands following customer service experience. So when dealing with a fickle consumer base, wouldn’t you want to reduce the risk of them experiencing something unpleasant?
What if the answer lay in the setup of your call center? While we may focus on what our agents are saying if they can’t be heard due to excessive noise levels within the contact center what good does that do?
Luckily enough, we’ve written a guide that details 11 ways that YOU can reduce noise levels within your contact center. Download our guide now and get to implementing these easy changes!