Is your contact center running as efficiently and productively as it could be? Are you seeing long calls and long hold times in your call center? Do your representatives know your customers and know them well, or are they usually calling the customer with little to no customer data or history?
This FREE white paper is a must read if your business has a contact center with plans to integrate with a new or existing CRM solution. "Purchasing CRM for Contact Centers" covers everything you need to know about researching new CRM solutions that interact with your contact center.
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