All LiveVox products and features are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers. We continually improve and iterate our offerings to ensure we are at the forefront of contact center trends.
Additional capabilities and channels can be activated easily, rather than being added via costly, complex, and time-consuming integration projects. For example, practical AI capabilities are pre-integrated in our platform, making it simple to implement and optimize these powerful tools for your needs. This allows us to grow with our clients’ operations as they become more sophisticated, however rapidly that may be.
A unified platform also allows for unified data. In real terms that means easy access to metrics that go way beyond standard contact center KPIs, including omnichannel analytics, comprehensive operational and agent performance insights, and a 360-degree view of customer experience.
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