The average turnover rate for contact centers is two times greater than it is across all industries.
This leads many to consider high agent attrition normal, but the truth is that you can save a lot of money by working to reduce it. Workforce optimization represents the best route to achieving this and will help you maintain more of your top-performing agents.
To understand the causes of agent attrition and how workforce optimization will help you decrease your turnover rate, read our latest paper.
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