How Workforce Optimization Reduces Agent Attrition

The average turnover rate for contact centers is two times greater than it is across all industries.

This leads many to consider high agent attrition normal, but the truth is that you can save a lot of money by working to reduce it. Workforce optimization represents the best route to achieving this and will help you maintain more of your top-performing agents.

To understand the causes of agent attrition and how workforce optimization will help you decrease your turnover rate, read our latest paper. 

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Does Google Have Something Like Microsoft Planner?

Does Google Have Something Like Microsoft Planner?

Read more about Google tools that can be used for basic project management tasks and see how those compare with the tools offered by leading project management software like MS Planner.
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