Contact Centers vs. Call Centers

The phrases “call center” and “contact center” are often used interchangeably as if they were the same thing, when in fact nothing could be further from the truth. This free white paper details the common differences between the two solutions, helping you decide which solution will be better for your company.

Compare the two solutions across the following precedents:

• Types of communication
• Management and measurement
• Organization and efficiency
• And much more!