5 Critical Requirements for a Future-Ready Contact Center


According to a recent Aberdeen Research on Omnichannel Customer Care, "Companies that connect all their customer service channels… report 89% customer retention, compared to 33% for those that haven’t."

This eBook discusses:

  • Why force-fitting more channels into an aging infrastructure is not the right approach
  • 5 Critical requirements for a future-ready contact center
  • How meeting the 5 requirements will improve customer experience and reduce operating costs
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Contact Center

Does Google Have Something Like Microsoft Planner?

Does Google Have Something Like Microsoft Planner?

Read more about Google tools that can be used for basic project management tasks and see how those compare with the tools offered by leading project management software like MS Planner.
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