Plan Now for Customer Service in 2021

plan-now-for-customer-service-in-2021

Customer service technology buyers typically plan for the next one to two years. But to truly become customer-obsessed, companies need to understand what new technologies and customer service experiences will seem normal for their customers in five years.

By 2021, the internet of things (IoT) will have transformed many companies from being products-based to services-based. Rather than wait for the future to arrive, you need to start planning for tomorrow’s technology today.

Read the Forrester Research report now. It discusses:

• Service experiences your customers will expect in 2021
• Five technologies that will reshape customer service by 2021
• Three steps to help you get started
 

Loading...

Related Articles

How Big Does Your Business Need to Be for "Big Data"?

The concept of “Big Data” is often mistook my smaller companies as a business building component reserved...

AI 101

AI technology is becoming a strong force in the business software industry, and more applications of AI are surfacing...

Conversational AI and the Future of Customer Communications

The fact that robots are capable of attending to customer quandaries is an understatement. Here's how AI and its subset technologies are making it all happen.