“Shortlist PureCloud for midsize contact center deployments within and outside of North America that need to tap Genesys’ global resources and support.” – Forrester Wave Report.
The first-ever Forrester Wave for cloud contact centers evaluates 11 vendors based on 32 criteria relating to current offerings, strategy and market presence. It provides a thorough overview of the marketplace and a strong starting point for businesses planning a move to the cloud.
In this report, Genesys is named as a Leader and the Genesys® PureCloud® platform received the highest scores possible in 17 criteria including product architecture, CRM integration, corporate strategy and third-party ecosystem.
Get this Forrester Wave to learn:
• Why customer service leaders should look for vendors that offer artificial intelligence, native workforce optimization and full omnichannel
• How 11 vendors are positioned as leaders, strong performers, contenders or challengers
• Why Genesys is named a leader in the cloud contact center software market evaluation
With the onset of a global pandemic, what was once a choice has become a necessity: remote work solutions. When it co...
Customers are savvy and understand they have many options to choose form when they’re shopping for any of the n...