“Shortlist PureCloud for midsize contact center deployments within and outside of North America that need to tap Genesys’ global resources and support.” – Forrester Wave Report.
The first-ever Forrester Wave for cloud contact centers evaluates 11 vendors based on 32 criteria relating to current offerings, strategy and market presence. It provides a thorough overview of the marketplace and a strong starting point for businesses planning a move to the cloud.
In this report, Genesys is named as a Leader and the Genesys® PureCloud® platform received the highest scores possible in 17 criteria including product architecture, CRM integration, corporate strategy and third-party ecosystem.
Get this Forrester Wave to learn:
• Why customer service leaders should look for vendors that offer artificial intelligence, native workforce optimization and full omnichannel
• How 11 vendors are positioned as leaders, strong performers, contenders or challengers
• Why Genesys is named a leader in the cloud contact center software market evaluation
Loading...
Related Whitepapers
Related Articles
Trends and Innovations Shaping Project Management in 2021
Successfully completing a project is a complex process involving properly managing and tracking all the moving pieces...
Cybersecurity Vs. Endpoint Security Vs. Hybrid Cloud Security
Properly securing your business workloads (whether they function on-site via proprietary servers or in the cloud) and...
VoIP Trends and Innovations to Embrace in 2021
VoIP phone systems have become a business necessity in recent years, and the number of companies implementing VoIP to...