“Shortlist PureCloud for midsize contact center deployments within and outside of North America that need to tap Genesys’ global resources and support.” – Forrester Wave Report.
The first-ever Forrester Wave for cloud contact centers evaluates 11 vendors based on 32 criteria relating to current offerings, strategy and market presence. It provides a thorough overview of the marketplace and a strong starting point for businesses planning a move to the cloud.
In this report, Genesys is named as a Leader and the Genesys® PureCloud® platform received the highest scores possible in 17 criteria including product architecture, CRM integration, corporate strategy and third-party ecosystem.
Get this Forrester Wave to learn:
• Why customer service leaders should look for vendors that offer artificial intelligence, native workforce optimization and full omnichannel
• How 11 vendors are positioned as leaders, strong performers, contenders or challengers
• Why Genesys is named a leader in the cloud contact center software market evaluation
Related Whitepapers
Related Articles
Remote Customer Service: Contact Center Must-Haves for Serving Customers at Home
With the onset of a global pandemic, what was once a choice has become a necessity: remote work solutions. When it co...
The Role of Contact Center in UCaaS Platforms
Business communications are currently moving to the cloud at an expedited rate. While this trend was already developi...
Elevating the Human Element of Customer Experience with Video Chat
Customers are savvy and understand they have many options to choose form when they’re shopping for any of the n...