Frost & Sullivan: Global Research Mid-sized Call Centers take a Digital first Approach

frost--sullivan:-global-research-mid-sized-call-centers-take-a-digital-first-approach

In this study, Frost and Sullivan explores what CX means to mid sized call centers in terms of business impact, priorities, technological maturity, and how they measure related initiatives.

In this global research report, learn about:
- Technology trends midsized call centers believe have the most significant impact on their business
- Technology, people, and process priorities in meeting customer engagement aspirations
- Primary business benefits derived from improving CX
 

Loading...

Related Articles

The Top 3 Companies Pioneering the IaaS Market

Cloud services and infrastructure companies such as AWS, Google Cloud, and Microsoft Azure give you all the tools and...

The Role of Contact Center in UCaaS Platforms

Business communications are currently moving to the cloud at an expedited rate. While this trend was already developi...

Video Conferencing Etiquette Tips for Meaningful, Productive Collaborations Working from Home

Video conferencing has become an absolute must-have for companies that are practicing social distancing and combattin...