Four imperatives for IVR in the digital age

four-imperatives-for-ivr-in-the-digital-age

While IVRs have been invaluable in reducing contact center costs, let’s face it: not many deliver a truly modern, intuitive and conversational experience. It’s no surprise given the rise of digital—which led many organizations to abandon focus and investment in their IVR in favor of mobile, websites and social channels.

But digital hasn’t killed IVR—it’s just pushing it to be better. Customers expect the same seamless, intuitive experiences they get in the digital world everywhere they engage your organization—especially in the IVR.

Download this guide to learn how to transform your IVR from an outdated cost center to a modern, conversational self-service powerhouse that boosts customer satisfaction, reduces churn and even drives new sales.
 

Loading...

Related Articles

5 Practice Management Software Myths Debunked

Practice Management software provides physicians, specialists, psychiatrists, chiropractors and many other types o...

6 Ways Video Conferencing Will Change by 2020

Video conferencing has undoubtedly changed how businesses communicate and collaborate. This is largely becuase these ...

5 HR Software Innovations That Are Improving Employee Engagement

Engagement is a business buzzword that’s gaining momentum across many aspects of business. Companies are puttin...