While the established players are getting along solidly, the real exciting activity in the CRM space is in the fringe segments.

These consist of new entrants that are doing much more than ‘traditional’ CRM. Indeed, with traditional players controlling about 50% of the market new players need to differentiate.

Our new white paper looks at:

• Current state of the CRM market
• New and disruptive innovations in the CRM space
• New and innovative CRM vendors
• And much more!