Did you know that two-thirds of customers have hung up the phone during a customer service call, with more than 70 percent experiencing significant frustration during a call? Eliminate negative customer experiences and improve your contact center with these must-have solution features.
Customer satisfaction can make or break a business and, in today’s highly communicative world, one unhappy customer can have a devastating effect on a company’s reputation. Our expert writer details the contact center solution features you need to keep your customer's happy, including:
• Auto Number Identification (ANI),
• Dialed Number Identification System (DNIS), and
• Automatic Call Distributor (ACD)
With the onset of a global pandemic, what was once a choice has become a necessity: remote work solutions. When it co...
Customers are savvy and understand they have many options to choose form when they’re shopping for any of the n...