In order to remain competitive in today’s global marketplace, organizations must constantly improve customer service, reduce IT overhead,and increase efficiency—most often, leveraging the same number of resources or less. This may seem like an impossible feat, but cloud-based solutions such as UCaaS (Unified Communications as a Service) has enabled IT departments to be viewed as business drivers rather than cost centers. Companies looking to take advantage of a cloud-based unified communications (UC) strategy need to consider the shift from a myriad of business perspectives.