Automated customer service agents are a tempting option.
They never need time off. You don’t have to pay them a salary. They don’t even need a physical workspace. But despite these advantages, they remain a poor substitute for live agents.
To understand why live customer service agents are important, read about the 10 Reasons Automated Agents Are a Bad Decision From a Customer Service Viewpoint.
Loading...
Related Whitepapers
Related Articles
Trends and Innovations Shaping Project Management in 2021
Successfully completing a project is a complex process involving properly managing and tracking all the moving pieces...
Cybersecurity Vs. Endpoint Security Vs. Hybrid Cloud Security
Properly securing your business workloads (whether they function on-site via proprietary servers or in the cloud) and...
VoIP Trends and Innovations to Embrace in 2021
VoIP phone systems have become a business necessity in recent years, and the number of companies implementing VoIP to...