10 Reasons Why Automated Agents Aren't the Answer
Automated customer service agents are a tempting option.
They never need time off. You don’t have to pay them a salary. They don’t even need a physical workspace. But despite these advantages, they remain a poor substitute for live agents.
To understand why live customer service agents are important, read about the 10 Reasons Automated Agents Are a Bad Decision From a Customer Service Viewpoint.
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