Automated customer service agents are a tempting option.
They never need time off. You don’t have to pay them a salary. They don’t even need a physical workspace. But despite these advantages, they remain a poor substitute for live agents.
To understand why live customer service agents are important, read about the 10 Reasons Automated Agents Are a Bad Decision From a Customer Service Viewpoint.
Loading...
Related Articles
4 Tips for Choosing Security Software Systems That Scale Along with Your Company Growth
Along with business innovation and growth comes the complexity of securing data, systems, and operations. With each i...
5 Advantages Online Retailers can Achieve with an AI-Powered CRM
Customer Relationship Management (CRM) software has become an essential solution for companies that spans across ever...
The Pros and Cons of Implementing a New Accounting System in Q4
Accounting software solutions are rising in popularity for companies (of all types and sizes) who want the flexibilit...