cxomni is a Customer Journey Management platform that analyzes customer touchpoint data across various channels and provides companies with insights and mapping tools to help optimize the customer journey. This platform is highly collaborative, so teams can work together to create customer journey maps, streamline customer processes, and improve products.
We’ve been using cxomni for over 9 months now in our Customer Experience team, and it’s become the basis of our journey management work. What stands out is the clear focus on turning journey maps into something operational – not just pretty diagrams.
The ability to connect pain points with ownership, KPIs and even backlog items helps us break out of the usual “map-and-forget” trap. The integration with our existing tools (like Jira) worked better than expected, and the onboarding support from the cxomni team was fast and personal.
I also appreciate that the platform is tailored to our needs and is not just a template library. It gives us program flexibility while still keeping our journey standards consistent across teams and markets.
If you’re serious about operationalizing Customer Journey Mapping beyond workshops and whiteboards, cxomni is worth your time.
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