ConnectWise Control Support vs. VNC Connect: Which is Best?

ConnectWise Control Support vs. VNC Connect: Which is Best?

ConnectWise Control Support vs. VNC Connect Best Overall: ConnectWise Control Support

In our comparison of ConnectWise Control Support vs. VNC Connect, ConnectWise Control Support is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

ConnectWise Control Support Quick Info
WH Score:
9.0
Pricing Score:
8.4
Feature Score:
8.9
Usability Score:
8.3
Company Size:All Sizes
Platforms:
VNC Connect Quick Info
WH Score:
8.5
Pricing Score:
8.0
Feature Score:
7.8
Usability Score:
7.8
Company Size:All Sizes
Platforms:

Pricing

ConnectWise Control Support Pricing
One
$27
per user / per month
Standard
$42
per user / per month
Premium
$52
per user / per month
Access
$30
per user / per month
VNC Connect Pricing
Professional
$16.99
per user / per month
Enterprise
$33.49
per user / per month
Bespoke
Contact Us

Features

ConnectWise Control Support Features
  • Screen Sharing
  • Attended Access
  • Unattended Access
  • Remote Session Control
  • Multi-Session Handling
  • Session Pausing
  • Session Transfer
  • Co-Browsing
  • Swap Screens
  • Sound Capture
  • Remote Printing
  • Screen Blanking
  • Screen Locking
  • Remote Wake
  • Idle Session Timeout
VNC Connect Features
  • Screen Sharing
  • Attended Access
  • Unattended Access
  • Remote Session Control
  • Multi-Session Handling
  • Session Pausing
  • Session Transfer
  • Co-Browsing
  • Swap Screens
  • Sound Capture
  • Remote Printing
  • Screen Blanking
  • Screen Locking
  • Remote Wake
  • Idle Session Timeout

Pros & Cons

ConnectWise Control Support Pros & Cons
Pros
  • ConnectWise ScreenConnect stands out as a remarkable program due to its ability to cater to a wide range of user demands through its robust support system
  • Its primary function is to efficiently share information and deliver concrete results through help desk assistance or collaborative feedback
  • One of the standout features of ConnectWise Control is its fluid and intuitive interface, which greatly enhances the user experience.
Cons
  • One drawback of ConnectWise ScreenConnect is that sometimes it may experience random disconnections if the Wi-Fi connectivity is not stable
  • Reconnecting can be challenging initially after such a disconnection occurs
  • In some cases, ending the session completely and re-inviting the user becomes necessary to establish a new connection.
VNC Connect Pros & Cons
Pros
  • Ease of use, phone app, compatibility with multiple devices.
Cons
  • Lack of a more user-friendly environment for those unfamiliar with the technology can be a drawback.

Reviews

ConnectWise Control Support Reviews
Top Favorable Review
D
Diane
Reviewed on Jul 2, 2021

Since adopting ConnectWise ScreenConnect, we have experienced positive outcomes. The software's tools function exceptionally well in keeping our users satisfied with the support they receive. This platform has enabled our company to approach problem-solving more effectively, particularly when addressing the issues faced by our most engaged customers.

ConnectWise ScreenConnect stands out as a remarkable program due to its ability to cater to a wide range of user demands through its robust support system. Its primary function is to efficiently share information and deliver concrete results through help desk assistance or collaborative feedback. One of the standout features of ConnectWise Control is its fluid and intuitive interface, which greatly enhances the user experience.

While ConnectWise ScreenConnect offers great value, the price point is somewhat high. Although there are promotional subscription offers available, it's worth noting that the pricing tends to increase significantly by over 100% once the promotional period expires.

Top Critical Review
A
Anthony
Reviewed on Jul 2, 2021

ConnectWise ScreenConnect effectively solves the problem of remotely accessing computers when physical presence is not possible or practical. With nine branches in your company and only a few IT employees, ConnectWise ScreenConnect allows your IT staff to gain access to computers in different locations without the need to be physically present. This capability has significantly benefited your company by resolving numerous IT-related issues across all branches without the need for costly and time-consuming travel. ConnectWise ScreenConnect has streamlined IT support, enabling efficient problem-solving across multiple locations, thus improving overall productivity and reducing expenses.

ConnectWise ScreenConnect provides a convenient and straightforward method to access another user's PC when they encounter issues they can't resolve on their own. It grants administrator access, allowing for efficient troubleshooting and problem-solving as long as the administrator password is available. This feature greatly simplifies the process of assisting users remotely.

One drawback of ConnectWise ScreenConnect is that sometimes it may experience random disconnections if the Wi-Fi connectivity is not stable. Reconnecting can be challenging initially after such a disconnection occurs. In some cases, ending the session completely and re-inviting the user becomes necessary to establish a new connection.

VNC Connect Reviews
Top Favorable Review
W
William
Reviewed on Jul 2, 2021

VNC Connect offers superb ease of use and a phone app, making it incredibly convenient for remote connections. It eliminated the need for our IT guy to physically set up a full remote connection on my computer. I appreciate his recommendation of VNC Connect, as it has been a game-changer for me. I was initially unsure about its compatibility with dual monitors, but I haven't experienced any lag or delays in responsiveness. While using it on a phone can be a bit challenging due to the smaller screen, it still comes in handy for quick tasks or accessing important files or folders. Previously, I would have had to use an old, unreliable work laptop, but now I can easily connect to my personal Android phone, Surface Pro 7, Toshiba laptop, or desktop with dual monitors using VNC Connect. This flexibility allows for quick and efficient access to my computers. I've also started using VNC Connect with my personal computer for web design, as it offers great versatility. The only downside I've encountered is the inability to show just one screen and switch between them on the Android app. For others considering VNC Connect, I highly recommend it, especially if you're using remote connections from Windows. It is easy to set up and allows for quick connections from various devices. VNC Connect solves the problem of being able to access my work computer remotely, enabling me to handle tasks such as payroll from anywhere using any of my devices and computers. This flexibility has greatly benefited my productivity and work-life balance.

Ease of use, phone app, compatibility with multiple devices

Inability to show one screen and switch between them on the Android app

Top Critical Review
D
Daniel
Reviewed on Jul 2, 2021

VNC Connect enables remote access to Mac systems, including headless systems, providing fast and easy protection.

The ability to remotely access a wide range of Mac systems, including headless systems, is highly valuable. VNC Connect offers fast and easy protection.

Lack of a more user-friendly environment for those unfamiliar with the technology can be a drawback.

Alternatives

ConnectWise Control Support Alternatives
VNC Connect Alternatives
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ConnectWise Control Support vs. VNC Connect: Detailed Comparison

ConnectWise Control Support vs. VNC Connect Top Ratings & Reviews: ConnectWise Control Support

In our rating and review comparison of ConnectWise Control Support vs. VNC Connect, ConnectWise Control Support has 37 user reviews and VNC Connect has 44. The average star rating for ConnectWise Control Support is 4.45 while VNC Connect has an average rating of 4.38. ConnectWise Control Support has more positive reviews than VNC Connect. Comparing ConnectWise Control Support vs. VNC Connect reviews, ConnectWise Control Support has stronger overall reviews.

ConnectWise Control Support vs. VNC Connect Best Features & Functionality: ConnectWise Control Support

ConnectWise Control Support vs. VNC Connect both offer a strong set of features and functionality including Remote Support Features, Conferencing Capabilities, Chat/IM Management, Collaboration Tools, Document Management, Reporting & Analytics, Data Management, Systems/Administrative, Language & Speech, Customizable Items, Identity and Access Management (IAM), Password Management, Integration Options, Cybersecurity Features, After-Sales Service. In our feature comparison of ConnectWise Control Support vs. VNC Connect, ConnectWise Control Support offers more of the most popular features and tools than VNC Connect.

ConnectWise Control Support vs. VNC Connect Best Pricing: ConnectWise Control Support

In our pricing comparison of ConnectWise Control Support vs. VNC Connect, ConnectWise Control Support's pricing starts at $27/month and is more affordable compared to VNC Connect's starting cost of $16.99/month.

ConnectWise Control Support vs. VNC Connect Best Usability: ConnectWise Control Support

Our comparison of ConnectWise Control Support vs. VNC Connect shows that ConnectWise Control Support scores higher in usability for meets requirements, setup & support. VNC Connect scores higher in ease of use, learning curve, quality of support, ease of admin, but ConnectWise Control Support has the best scores overall for system usability.

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