ConnectWise Control Support vs. Supremo: Which is Best?

ConnectWise Control Support vs. Supremo: Which is Best?

ConnectWise Control Support vs. Supremo Best Overall: ConnectWise Control Support

In our comparison of ConnectWise Control Support vs. Supremo, ConnectWise Control Support is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

ConnectWise Control Support Quick Info
WH Score:
9.0
Pricing Score:
8.4
Feature Score:
8.9
Usability Score:
8.3
Company Size:All Sizes
Platforms:
Supremo Quick Info
WH Score:
8.8
Pricing Score:
8.1
Feature Score:
8.2
Usability Score:
8.1
Company Size:Small Business, Mid Market
Platforms:

Pricing

ConnectWise Control Support Pricing
One
$27
per user / per month
Standard
$42
per user / per month
Premium
$52
per user / per month
Access
$30
per user / per month
Supremo Pricing
Price Range
Contact Us

* Vendor does not share prices.

Features

ConnectWise Control Support Features
  • Screen Sharing
  • Attended Access
  • Unattended Access
  • Remote Session Control
  • Multi-Session Handling
  • Session Pausing
  • Session Transfer
  • Co-Browsing
  • Swap Screens
  • Sound Capture
  • Remote Printing
  • Screen Blanking
  • Screen Locking
  • Remote Wake
  • Idle Session Timeout
Supremo Features
  • Screen Sharing
  • Attended Access
  • Unattended Access
  • Remote Session Control
  • Multi-Session Handling
  • Session Pausing
  • Session Transfer
  • Co-Browsing
  • Swap Screens
  • Sound Capture
  • Remote Printing
  • Screen Blanking
  • Screen Locking
  • Remote Wake
  • Idle Session Timeout

Pros & Cons

ConnectWise Control Support Pros & Cons
Pros
  • ConnectWise ScreenConnect stands out as a remarkable program due to its ability to cater to a wide range of user demands through its robust support system
  • Its primary function is to efficiently share information and deliver concrete results through help desk assistance or collaborative feedback
  • One of the standout features of ConnectWise Control is its fluid and intuitive interface, which greatly enhances the user experience.
Cons
  • One drawback of ConnectWise ScreenConnect is that sometimes it may experience random disconnections if the Wi-Fi connectivity is not stable
  • Reconnecting can be challenging initially after such a disconnection occurs
  • In some cases, ending the session completely and re-inviting the user becomes necessary to establish a new connection.
Supremo Pros & Cons
Pros
  • Crisp and responsive display, fast connection and simple to use.
Cons
  • One aspect that could be improved in Supremo is the lack of printer support
  • While it serves its purpose well for remote support, the absence of printer functionality can be limiting, especially when it comes to remote desktop operations that require printing capabilities.

Reviews

ConnectWise Control Support Reviews
Top Favorable Review
D
Diane
Reviewed on Jul 2, 2021

Since adopting ConnectWise ScreenConnect, we have experienced positive outcomes. The software's tools function exceptionally well in keeping our users satisfied with the support they receive. This platform has enabled our company to approach problem-solving more effectively, particularly when addressing the issues faced by our most engaged customers.

ConnectWise ScreenConnect stands out as a remarkable program due to its ability to cater to a wide range of user demands through its robust support system. Its primary function is to efficiently share information and deliver concrete results through help desk assistance or collaborative feedback. One of the standout features of ConnectWise Control is its fluid and intuitive interface, which greatly enhances the user experience.

While ConnectWise ScreenConnect offers great value, the price point is somewhat high. Although there are promotional subscription offers available, it's worth noting that the pricing tends to increase significantly by over 100% once the promotional period expires.

Top Critical Review
A
Anthony
Reviewed on Jul 2, 2021

ConnectWise ScreenConnect effectively solves the problem of remotely accessing computers when physical presence is not possible or practical. With nine branches in your company and only a few IT employees, ConnectWise ScreenConnect allows your IT staff to gain access to computers in different locations without the need to be physically present. This capability has significantly benefited your company by resolving numerous IT-related issues across all branches without the need for costly and time-consuming travel. ConnectWise ScreenConnect has streamlined IT support, enabling efficient problem-solving across multiple locations, thus improving overall productivity and reducing expenses.

ConnectWise ScreenConnect provides a convenient and straightforward method to access another user's PC when they encounter issues they can't resolve on their own. It grants administrator access, allowing for efficient troubleshooting and problem-solving as long as the administrator password is available. This feature greatly simplifies the process of assisting users remotely.

One drawback of ConnectWise ScreenConnect is that sometimes it may experience random disconnections if the Wi-Fi connectivity is not stable. Reconnecting can be challenging initially after such a disconnection occurs. In some cases, ending the session completely and re-inviting the user becomes necessary to establish a new connection.

Supremo Reviews
Top Favorable Review
K
Kenneth
Reviewed on Jul 2, 2021

I can use this software to access my work PC from home and it's a great utility. It has a crisp and responsive display, connects fast, and is simple to use. Nevertheless, there can occasionally be a minor lag when opening files on the distant computer, and unpleasant connection failures can occur from time to time.

Crisp and responsive display, fast connection and simple to use

Occasional minor lag when opening files on the distant computer and unpleasant connection failures

Top Critical Review
D
Dalia
Reviewed on Jul 2, 2021

Supremo addresses the challenge of supporting customers remotely, allowing you to connect to their computers from your own device. With Supremo, you can efficiently resolve issues without the need to be physically present at the customer's location. This saves time and resources, enabling you to provide timely support and assistance from wherever you are. Supremo has been instrumental in helping me overcome the hurdle of on-site visits, providing a convenient and effective means of remote support for my customers.

Supremo stands out for several reasons. Firstly, it offers an easy and fast solution for remote connections. Its simplicity and user-friendly interface make it a breeze to use. Additionally, Supremo is cost-effective, making it an affordable option for remote support and desktop operations.

One aspect that could be improved in Supremo is the lack of printer support. While it serves its purpose well for remote support, the absence of printer functionality can be limiting, especially when it comes to remote desktop operations that require printing capabilities.

Alternatives

ConnectWise Control Support Alternatives
Supremo Alternatives
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ConnectWise Control Support vs. Supremo: Detailed Comparison

ConnectWise Control Support vs. Supremo Top Ratings & Reviews: ConnectWise Control Support

In our rating and review comparison of ConnectWise Control Support vs. Supremo, ConnectWise Control Support has 37 user reviews and Supremo has 18. The average star rating for ConnectWise Control Support is 4.45 while Supremo has an average rating of 4.05. ConnectWise Control Support has more positive reviews than Supremo. Comparing ConnectWise Control Support vs. Supremo reviews, ConnectWise Control Support has stronger overall reviews.

ConnectWise Control Support vs. Supremo Best Features & Functionality: ConnectWise Control Support

ConnectWise Control Support vs. Supremo both offer a strong set of features and functionality including Remote Support Features, Conferencing Capabilities, Chat/IM Management, Collaboration Tools, Document Management, Reporting & Analytics, Data Management, Systems/Administrative, Language & Speech, Customizable Items, Identity and Access Management (IAM), Password Management, Integration Options, Cybersecurity Features, After-Sales Service. In our feature comparison of ConnectWise Control Support vs. Supremo, ConnectWise Control Support offers more of the most popular features and tools than Supremo.

ConnectWise Control Support vs. Supremo Best Pricing: Supremo

In our pricing comparison of ConnectWise Control Support vs. Supremo, Supremo's pricing starts at N/A/month and is more affordable compared to Supremo's starting cost of N/A/month.

ConnectWise Control Support vs. Supremo Best Usability: ConnectWise Control Support

Our comparison of ConnectWise Control Support vs. Supremo shows that ConnectWise Control Support scores higher in usability for learning curve. Supremo scores higher in ease of use, meets requirements, setup & support, quality of support, ease of admin, but ConnectWise Control Support has the best scores overall for system usability.

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