ConnectWise Control Support vs. Iperius Remote: Which is Best?

ConnectWise Control Support vs. Iperius Remote: Which is Best?

ConnectWise Control Support vs. Iperius Remote Best Overall: Iperius Remote

In our comparison of ConnectWise Control Support vs. Iperius Remote, Iperius Remote is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

ConnectWise Control Support Quick Info
WH Score:
9.0
Pricing Score:
8.4
Feature Score:
8.9
Usability Score:
8.3
Company Size:All Sizes
Platforms:
Iperius Remote Quick Info
WH Score:
9.0
Pricing Score:
8.3
Feature Score:
8.1
Usability Score:
8.6
Company Size:Small Business, Mid Market
Platforms:

Pricing

ConnectWise Control Support Pricing
One
$27
per user / per month
Standard
$42
per user / per month
Premium
$52
per user / per month
Access
$30
per user / per month
Iperius Remote Pricing
Free
Free
per user / per month
Small
Contact Us
Medium
Contact Us
Professional
Contact Us

Features

ConnectWise Control Support Features
  • Screen Sharing
  • Attended Access
  • Unattended Access
  • Remote Session Control
  • Multi-Session Handling
  • Session Pausing
  • Session Transfer
  • Co-Browsing
  • Swap Screens
  • Sound Capture
  • Remote Printing
  • Screen Blanking
  • Screen Locking
  • Remote Wake
  • Idle Session Timeout
Iperius Remote Features
  • Screen Sharing
  • Attended Access
  • Unattended Access
  • Remote Session Control
  • Multi-Session Handling
  • Session Pausing
  • Session Transfer
  • Co-Browsing
  • Swap Screens
  • Sound Capture
  • Remote Printing
  • Screen Blanking
  • Screen Locking
  • Remote Wake
  • Idle Session Timeout

Pros & Cons

ConnectWise Control Support Pros & Cons
Pros
  • ConnectWise ScreenConnect stands out as a remarkable program due to its ability to cater to a wide range of user demands through its robust support system
  • Its primary function is to efficiently share information and deliver concrete results through help desk assistance or collaborative feedback
  • One of the standout features of ConnectWise Control is its fluid and intuitive interface, which greatly enhances the user experience.
Cons
  • One drawback of ConnectWise ScreenConnect is that sometimes it may experience random disconnections if the Wi-Fi connectivity is not stable
  • Reconnecting can be challenging initially after such a disconnection occurs
  • In some cases, ending the session completely and re-inviting the user becomes necessary to establish a new connection.
Iperius Remote Pros & Cons
Pros
  • Ease of use for remote computer control
  • Remarkable efficiency
  • Seamless experience.
Cons
  • None.

Reviews

ConnectWise Control Support Reviews
Top Favorable Review
D
Diane
Reviewed on Jul 2, 2021

Since adopting ConnectWise ScreenConnect, we have experienced positive outcomes. The software's tools function exceptionally well in keeping our users satisfied with the support they receive. This platform has enabled our company to approach problem-solving more effectively, particularly when addressing the issues faced by our most engaged customers.

ConnectWise ScreenConnect stands out as a remarkable program due to its ability to cater to a wide range of user demands through its robust support system. Its primary function is to efficiently share information and deliver concrete results through help desk assistance or collaborative feedback. One of the standout features of ConnectWise Control is its fluid and intuitive interface, which greatly enhances the user experience.

While ConnectWise ScreenConnect offers great value, the price point is somewhat high. Although there are promotional subscription offers available, it's worth noting that the pricing tends to increase significantly by over 100% once the promotional period expires.

Top Critical Review
A
Anthony
Reviewed on Jul 2, 2021

ConnectWise ScreenConnect effectively solves the problem of remotely accessing computers when physical presence is not possible or practical. With nine branches in your company and only a few IT employees, ConnectWise ScreenConnect allows your IT staff to gain access to computers in different locations without the need to be physically present. This capability has significantly benefited your company by resolving numerous IT-related issues across all branches without the need for costly and time-consuming travel. ConnectWise ScreenConnect has streamlined IT support, enabling efficient problem-solving across multiple locations, thus improving overall productivity and reducing expenses.

ConnectWise ScreenConnect provides a convenient and straightforward method to access another user's PC when they encounter issues they can't resolve on their own. It grants administrator access, allowing for efficient troubleshooting and problem-solving as long as the administrator password is available. This feature greatly simplifies the process of assisting users remotely.

One drawback of ConnectWise ScreenConnect is that sometimes it may experience random disconnections if the Wi-Fi connectivity is not stable. Reconnecting can be challenging initially after such a disconnection occurs. In some cases, ending the session completely and re-inviting the user becomes necessary to establish a new connection.

Iperius Remote Reviews
Top Favorable Review
C
Calvin
Reviewed on Jul 2, 2021

Provides a seamless experience, allowing effortless management of remote computers. While there is a minor issue with starting file transfers, overall, Iperius Remote is a great product. It has greatly benefited me by enabling quick and efficient support for my customers. With its help, I can promptly assist customers, providing effective remote support.

Ease of use for remote computer control. Remarkable efficiency. Seamless experience

Laggy file transfer initiation

Top Critical Review
P
Page
Reviewed on Jul 2, 2021

Iperius Remote has left a positive impression on me with its intuitive and user-friendly screen. Using the software has been a seamless experience. Throughout the one year of usage, I have not encountered any negatives. As a data security company, Iperius Remote has proven to be an efficient solution for our remote assistance needs.

Intuitive and user-friendly screen. Efficient management of multiple remote computers simultaneously. Collaborative management of remote computers

None

Alternatives

ConnectWise Control Support Alternatives
Iperius Remote Alternatives
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ConnectWise Control Support vs. Iperius Remote: Detailed Comparison

ConnectWise Control Support vs. Iperius Remote Top Ratings & Reviews: Iperius Remote

In our rating and review comparison of ConnectWise Control Support vs. Iperius Remote, Iperius Remote has 54 user reviews and ConnectWise Control Support has 37. The average star rating for Iperius Remote is 4.5 while ConnectWise Control Support has an average rating of 4.45. Iperius Remote has more positive reviews than ConnectWise Control Support. Comparing ConnectWise Control Support vs. Iperius Remote reviews, Iperius Remote has stronger overall reviews.

ConnectWise Control Support vs. Iperius Remote Best Features & Functionality: ConnectWise Control Support

ConnectWise Control Support vs. Iperius Remote both offer a strong set of features and functionality including Remote Support Features, Conferencing Capabilities, Chat/IM Management, Collaboration Tools, Document Management, Reporting & Analytics, Data Management, Systems/Administrative, Language & Speech, Customizable Items, Identity and Access Management (IAM), Password Management, Integration Options, Cybersecurity Features, After-Sales Service. In our feature comparison of ConnectWise Control Support vs. Iperius Remote, ConnectWise Control Support offers more of the most popular features and tools than Iperius Remote.

ConnectWise Control Support vs. Iperius Remote Best Pricing: Iperius Remote

In our pricing comparison of ConnectWise Control Support vs. Iperius Remote, Iperius Remote's pricing starts at Free/month and is more affordable compared to Iperius Remote's starting cost of Free/month.

ConnectWise Control Support vs. Iperius Remote Best Usability: Iperius Remote

Our comparison of ConnectWise Control Support vs. Iperius Remote shows that Iperius Remote scores higher in usability for ease of use, meets requirements, ease of admin. ConnectWise Control Support scores higher in learning curve, setup & support, quality of support, but Iperius Remote has the best scores overall for system usability.

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