Avalara vs. Vertex: Which is Best? - Wheelhouse

Avalara vs. Vertex: Which is Best?

Avalara vs. Vertex Best Overall: Avalara

In our comparison of Avalara vs. Vertex, Avalara is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Avalara Quick Info
WH Score:
8.6
Pricing Score:
7.8
Feature Score:
7.7
Usability Score:
8.1
Company Size:All Sizes
Platforms:
Vertex Quick Info
WH Score:
8.4
Pricing Score:
8.1
Feature Score:
7.9
Usability Score:
8.1
Company Size:All Sizes
Platforms:

Pricing

Avalara Pricing
Price Range
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* Vendor does not share prices.

Vertex Pricing
Price Range
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* Vendor does not share prices.

Features

Avalara Features
  • General Ledgers
  • Receivables & Collections
  • Sales & Purchase Orders
  • Reconciliations
  • Budget Management
  • Revenue Management
  • Tax Registration
  • Tax Calculation & Filing
  • Tax Zone Detection
  • Tax Policy Management
  • Tax Law Updates
  • W-2
  • W-4
  • 1094
  • 1095
Vertex Features
  • General Ledgers
  • Receivables & Collections
  • Sales & Purchase Orders
  • Reconciliations
  • Budget Management
  • Revenue Management
  • Tax Registration
  • Tax Calculation & Filing
  • Tax Zone Detection
  • Tax Policy Management
  • Tax Law Updates
  • W-2
  • W-4
  • 1094
  • 1095

Pros & Cons

Avalara Pros & Cons
Pros
    Cons
    • Website update less efficient, incompatible report file format.
    Vertex Pros & Cons
    Pros
    • Customizable software, effective sales tax management process, workflow automation.
    Cons
    • Support team not helpful.

    Reviews

    Avalara Reviews
    Top Favorable Review
    P
    Patrick
    Reviewed on Jul 2, 2021

    The product works as intended, however Avalara's customer support is terrible. It is an enormous undertaking to get responses to emails or meetings attended, and there is hardly any follow-up. There was no response to my requests for a replacement, and my account manager was incompetent. It took me months to cancel a service, which meant I was paying for something I wasn't using! This, even though they admit they should give me credit. I tried to solve these problems for hours on end. Move on and spare yourself the annoyance.

    Top Critical Review
    C
    Charlotte
    Reviewed on Jul 2, 2021

    The pain of complying with sales tax is eliminated by Avalara. Avalara connects effortlessly and even makes registration recommendations based on sales, saving us the hours of laborious manual rate updates. My workflow has greatly improved. But a small complication was added with the most recent website upgrade. Convenient keyboard shortcuts have been replaced by awkward mouse-and-keyboard combos, making it take longer to enter customer details and exemption certificates. Moreover, client information reports are not Excel-friendly, which requires manual copying and may result in updates being missed.

    Accurate, time Saving, automates sales tax compliance

    Website update less efficient, incompatible report file format

    Vertex Reviews
    Top Favorable Review
    R
    Rick
    Reviewed on Jul 2, 2021

    Vertex has excellent customization options, however gaining the required customizations might be laborious and time-consuming. Vertex automates tax rate and rule adjustments to aid with sales tax management and returns preparation issues.

    Customizable software, effective sales tax management process, workflow automation

    Configuration process is complex and time-consuming

    Top Critical Review
    P
    Peter
    Reviewed on Jul 2, 2021

    While Vertex's customer support is subpar, its automated tax calculations on invoices and sales orders are a huge advantage. Vertex also eliminates the need to spend time and effort manually updating new US tax regulations.

    Tax workflow automation, legal compliance

    Support team not helpful

    Alternatives

    Avalara Alternatives
    Vertex Alternatives
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    Avalara vs. Vertex: Detailed Comparison

    Avalara vs. Vertex Top Ratings & Reviews: Vertex

    In our rating and review comparison of Avalara vs. Vertex, Vertex has 19 user reviews and Avalara has 16. The average star rating for Vertex is 4 while Avalara has an average rating of 3.56. Vertex has more positive reviews than Avalara. Comparing Avalara vs. Vertex reviews, Vertex has stronger overall reviews.

    Avalara vs. Vertex Best Features & Functionality: Vertex

    Avalara vs. Vertex both offer a strong set of features and functionality including Accounting Features, Cash Flow Management, Tax Management, Supported Tax Forms, Exemption Certificate Management, Payment Options, Inventory Management, Document Management, Signature Management, Signature Types, Appointments/Scheduling, Reminders/Alerts, Workflow Automation, Reporting & Analytics, Data Management, Data Migration, Systems/Administrative, Integration Options, Third-Party Integrations, Supported Technologies, Compliance Accreditations, After-Sales Service. In our feature comparison of Avalara vs. Vertex, Vertex offers more of the most popular features and tools than Avalara.

    Avalara vs. Vertex Best Pricing: Vertex

    In our pricing comparison of Avalara vs. Vertex, Vertex's pricing starts at N/A/month and is more affordable compared to Vertex's starting cost of N/A/month.

    Avalara vs. Vertex Best Usability: Avalara

    Our comparison of Avalara vs. Vertex shows that Avalara scores higher in usability for meets requirements, learning curve, ease of admin. Vertex scores higher in ease of use, setup & support, quality of support, but Avalara has the best scores overall for system usability.

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