In our comparison of Avalara vs. Vertex, Avalara is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
* Vendor does not share prices.
* Vendor does not share prices.
The product works as intended, however Avalara's customer support is terrible. It is an enormous undertaking to get responses to emails or meetings attended, and there is hardly any follow-up. There was no response to my requests for a replacement, and my account manager was incompetent. It took me months to cancel a service, which meant I was paying for something I wasn't using! This, even though they admit they should give me credit. I tried to solve these problems for hours on end. Move on and spare yourself the annoyance.
Vertex has excellent customization options, however gaining the required customizations might be laborious and time-consuming. Vertex automates tax rate and rule adjustments to aid with sales tax management and returns preparation issues.
Customizable software, effective sales tax management process, workflow automation
Configuration process is complex and time-consuming
The pain of complying with sales tax is eliminated by Avalara. Avalara connects effortlessly and even makes registration recommendations based on sales, saving us the hours of laborious manual rate updates. My workflow has greatly improved. But a small complication was added with the most recent website upgrade. Convenient keyboard shortcuts have been replaced by awkward mouse-and-keyboard combos, making it take longer to enter customer details and exemption certificates. Moreover, client information reports are not Excel-friendly, which requires manual copying and may result in updates being missed.
Accurate, time Saving, automates sales tax compliance
Website update less efficient, incompatible report file format
While Vertex's customer support is subpar, its automated tax calculations on invoices and sales orders are a huge advantage. Vertex also eliminates the need to spend time and effort manually updating new US tax regulations.
Tax workflow automation, legal compliance
Support team not helpful
The product works as intended, however Avalara's customer support is terrible. It is an enormous undertaking to get responses to emails or meetings attended, and there is hardly any follow-up. There was no response to my requests for a replacement, and my account manager was incompetent. It took me months to cancel a service, which meant I was paying for something I wasn't using! This, even though they admit they should give me credit. I tried to solve these problems for hours on end. Move on and spare yourself the annoyance.
The pain of complying with sales tax is eliminated by Avalara. Avalara connects effortlessly and even makes registration recommendations based on sales, saving us the hours of laborious manual rate updates. My workflow has greatly improved. But a small complication was added with the most recent website upgrade. Convenient keyboard shortcuts have been replaced by awkward mouse-and-keyboard combos, making it take longer to enter customer details and exemption certificates. Moreover, client information reports are not Excel-friendly, which requires manual copying and may result in updates being missed.
Accurate, time Saving, automates sales tax compliance
Website update less efficient, incompatible report file format
Vertex has excellent customization options, however gaining the required customizations might be laborious and time-consuming. Vertex automates tax rate and rule adjustments to aid with sales tax management and returns preparation issues.
Customizable software, effective sales tax management process, workflow automation
Configuration process is complex and time-consuming
While Vertex's customer support is subpar, its automated tax calculations on invoices and sales orders are a huge advantage. Vertex also eliminates the need to spend time and effort manually updating new US tax regulations.
Tax workflow automation, legal compliance
Support team not helpful
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In our rating and review comparison of Avalara vs. Vertex, Vertex has 19 user reviews and Avalara has 16. The average star rating for Vertex is 4 while Avalara has an average rating of 3.56. Vertex has more positive reviews than Avalara. Comparing Avalara vs. Vertex reviews, Vertex has stronger overall reviews.
Avalara vs. Vertex both offer a strong set of features and functionality including Accounting Features, Cash Flow Management, Tax Management, Supported Tax Forms, Exemption Certificate Management, Payment Options, Inventory Management, File Management, Signature Management, Signature Types, Appointments/Scheduling, Reminders/Alerts, Workflow Automation, Reporting & Analytics, Data Management, Data Migration, Systems/Administrative, Integration Options, Third-Party Integrations, Supported Technologies, Compliance Accreditations, After-Sales Service. In our feature comparison of Avalara vs. Vertex, Vertex offers more of the most popular features and tools than Avalara.
In our pricing comparison of Avalara vs. Vertex, Vertex's pricing starts at N/A/month and is more affordable compared to Vertex's starting cost of N/A/month.
Our comparison of Avalara vs. Vertex shows that Avalara scores higher in usability for meets requirements, learning curve, ease of admin. Vertex scores higher in ease of use, setup & support, quality of support, but Avalara has the best scores overall for system usability.
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