In our comparison of Avalara vs. FreshBooks, Avalara is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
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The product works as intended, however Avalara's customer support is terrible. It is an enormous undertaking to get responses to emails or meetings attended, and there is hardly any follow-up. There was no response to my requests for a replacement, and my account manager was incompetent. It took me months to cancel a service, which meant I was paying for something I wasn't using! This, even though they admit they should give me credit. I tried to solve these problems for hours on end. Move on and spare yourself the annoyance.
For me as an independent video producer, FreshBooks has changed the game. Although switching from desktop software to their web-based platform was a success in and of itself, its simplicity and attention to small businesses, like mine, is what makes it truly magical.
Feature rich, easy invoicing, customization
Interface is not good enough
The pain of complying with sales tax is eliminated by Avalara. Avalara connects effortlessly and even makes registration recommendations based on sales, saving us the hours of laborious manual rate updates. My workflow has greatly improved. But a small complication was added with the most recent website upgrade. Convenient keyboard shortcuts have been replaced by awkward mouse-and-keyboard combos, making it take longer to enter customer details and exemption certificates. Moreover, client information reports are not Excel-friendly, which requires manual copying and may result in updates being missed.
Accurate, time Saving, automates sales tax compliance
Website update less efficient, incompatible report file format
FreshBooks was the epitome of ease and speed for invoicing! Invoicing was simple to create and send, and it was made much easier by service integrations. We had to switch platforms regrettably since they removed the ticket module, which allowed us to easily turn tickets into invoices—a process we needed.
User friendly, wide range of third party integration, simplified processes
Discontinued the ticketing modules
The product works as intended, however Avalara's customer support is terrible. It is an enormous undertaking to get responses to emails or meetings attended, and there is hardly any follow-up. There was no response to my requests for a replacement, and my account manager was incompetent. It took me months to cancel a service, which meant I was paying for something I wasn't using! This, even though they admit they should give me credit. I tried to solve these problems for hours on end. Move on and spare yourself the annoyance.
The pain of complying with sales tax is eliminated by Avalara. Avalara connects effortlessly and even makes registration recommendations based on sales, saving us the hours of laborious manual rate updates. My workflow has greatly improved. But a small complication was added with the most recent website upgrade. Convenient keyboard shortcuts have been replaced by awkward mouse-and-keyboard combos, making it take longer to enter customer details and exemption certificates. Moreover, client information reports are not Excel-friendly, which requires manual copying and may result in updates being missed.
Accurate, time Saving, automates sales tax compliance
Website update less efficient, incompatible report file format
For me as an independent video producer, FreshBooks has changed the game. Although switching from desktop software to their web-based platform was a success in and of itself, its simplicity and attention to small businesses, like mine, is what makes it truly magical.
Feature rich, easy invoicing, customization
Interface is not good enough
FreshBooks was the epitome of ease and speed for invoicing! Invoicing was simple to create and send, and it was made much easier by service integrations. We had to switch platforms regrettably since they removed the ticket module, which allowed us to easily turn tickets into invoices—a process we needed.
User friendly, wide range of third party integration, simplified processes
Discontinued the ticketing modules
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In our rating and review comparison of Avalara vs. FreshBooks, FreshBooks has 11 user reviews and Avalara has 16. The average star rating for FreshBooks is 3.90 while Avalara has an average rating of 3.56. FreshBooks has more positive reviews than Avalara. Comparing Avalara vs. FreshBooks reviews, FreshBooks has stronger overall reviews.
Avalara vs. FreshBooks both offer a strong set of features and functionality including Accounting Features, Cash Flow Management, Tax Management, Supported Tax Forms, Exemption Certificate Management, Payment Options, Inventory Management, File Management, Workflow Automation, Reporting & Analytics, Data Migration, Systems/Administrative, Third-Party Integrations, Identity and Access Management (IAM), Disaster Recovery. In our feature comparison of Avalara vs. FreshBooks, Avalara offers more of the most popular features and tools than FreshBooks.
In our pricing comparison of Avalara vs. FreshBooks, FreshBooks's pricing starts at 0/month and is more affordable compared to FreshBooks's starting cost of 0/month.
Our comparison of Avalara vs. FreshBooks shows that Avalara scores higher in usability for meets requirements, learning curve, setup & support, ease of admin. FreshBooks scores higher in ease of use, quality of support, but Avalara has the best scores overall for system usability.
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