Robotic Process Automation (RPA) Software

What is Robotic Process Automation (RPA)?

Robotic Process Automation (RPA) is a software system that mimics human capabilities (typically with AI and machine learning) to improve business processes by automating repetitive, manual tasks. RPA can be integrated with a company’s existing IT infrastructure and used across departments in various business platforms, systems, and apps. RPA software also constitutes a significant part of workflow automation tools, thanks to its AI and machine learning-powered capabilities.

RPA has many benefits, including:

  • Reducing errors in manual tasks through automation,
  • Improving employee efficiency and productivity,
  • Enhancing customer support efforts,
  • Ensuring compliance with industry regulations.

Key RPA Use Cases

  • Data Entry, Storage, & Extraction: RPA automates the process of collecting, extracting, and storing data with accuracy and efficiency. This improves data-entry accuracy and reduces human error inherent in processing and entering data into systems.
  • Customer Service: RPA automates repetitive, manual, rule-based customer support tasks such as creating accounts, processing refunds, sorting customer data, and routing customer inquiries to the correct department. This helps reduce errors and frees up agents’ time for more complex support issues, and to exclusively offer attention to select customers.
  • Task and Project Management: RPA is an inbuilt capability within many top project management tools, enabling teams to automatically assign tasks to the right team member, while also leveraging existing data to intelligently allocate resources and perform accurate capacity planning.
  • Human Resources & Payroll: RPA helps sort and organize the extensive employee data HR departments need to store employee records, as well as administrate payroll and benefits properly. Automating manual, repetitive tasks related to employee records and payroll processing frees up HR professionals to focus on improving workplace culture and driving employee productivity.
  • Recruitment: RPA automates recruitment by sourcing and processing resumes according to rules that define the key qualifications and skills required for various roles in an organization. This helps HR teams streamline the process of sorting through resumes to find qualified candidates.
  • Accounting & Finance: RPA is beneficial in accounting and finance departments because it can automate repetitive, manual processes to guarantee accuracy and efficiency in invoicing, account reconciliation, contract term validation, and compliance.
  • Sales Enablement & Automation: RPA supports sales teams by automating tasks within CRM systems, as well as intelligently filtering leads to help sales reps focus on prospecting and driving more business.

Top 10 Robotic Process Automation (RPA) Software

Automation Anywhere / Gong / NVIDIA / Appian / Nintex / CrossEngage / QuantumBlack / Voiceflow

WH Score
9.5
Automation Anywhere
6reviews
Starting Price:N/A
Automation Anywhere is a security-first, intelligent automation platform that helps organizations automate end-to-end, company wide processes with Artificial Intelligence (AI), Machine Learning (ML), and Robotic Process Automation (RPA) tools that increase efficiency, enhance customer experience, an...
WH Score
7.9
Nintex
0reviews
Starting Price:N/A
Nintex is a Process Management and Workflow Automation software that helps organizations optimize business processes with AI-powered workflow automation tools. Over 10,000 companies worldwide trust Nintex to perform process and workflow automation and power their digital transformation.
WH Score
7.9
Appian
0reviews
Starting Price:N/A
Appian is a Business Process Automation platform that provides centralized, AI-powered tools for organizations to create, plan, and automate optimized workflows that drive business growth, while also supporting superior customer experiences. Appian’s user-friendly, low-code design enables orga...
WH Score
7.9
NVIDIA
0reviews
Starting Price:N/A
NVIDIA is an Artificial Intelligence (AI), Data Center, and Cloud Computing technology company that engineers the most advanced and sophisticated chips, systems, and software to help companies build and scale AI-powered operations. NVIDIA designs and manufactures Graphics Processing Units (GPUs), Ap...
WH Score
7.9
Gong
0reviews
Starting Price:N/A
Gong is a Revenue Intelligence Platform with centralized, AI-powered tools that enhance customer engagement, drive productivity, and improve forecast accuracy to increase revenue growth. Gong is a trusted leader in the Revenue Intelligence industry and supports over 4000 customers in achieving reven...
WH Score
7.9
CrossEngage
0reviews
Starting Price:N/A
CrossEngage is a Customer Intelligence platform that leverages the power of Machine Learning (ML) to manage and analyze customer data, build predictive models, and create intelligent audience management processes that increase customer relationship potential and drive profits. CrossEngage offers ent...
WH Score
7.2
QuantumBlack
0reviews
Starting Price:N/A
QuantumBlack, AI by McKinsey, is a hybrid intelligence consulting and technology firm that combines data expertise, modern Artificial Intelligence (AI) technology, and creative, strategic human thinking to help companies transform data and achieve sustainable growth. QuantumBlack is at the center of...
WH Score
6.5
Voiceflow
0reviews
Starting Price:$0 per user / per year
Voiceflow is an AI platform where organizations can leverage any AI model to collaborate and effectively design, develop, and launch no-code AI agents and chatbots. Voiceflow can be used to implement and scale AI automation to improve efficiency and streamline workflows with advanced conversational ...
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