MSP Help Desk Software

What is the Best MSP Help Desk Software?

MSP Help Desk Software facilitates seamless communication between clients and service providers, allowing for ticket creation, tracking, and resolution. This empowers MSPs to prioritize and respond to issues promptly, ensuring optimal client satisfaction. The software often includes automation features, such as ticket routing and categorization, to expedite the resolution process and reduce manual workload.

MSP Help Desk Software typically integrates with other essential tools, like remote monitoring and management (RMM) systems, to provide a comprehensive solution. This integration enables real-time monitoring of client systems, proactive issue identification, and swift remediation, all contributing to enhanced service delivery.

The reporting and analytics capabilities of MSP Help Desk Software empower MSPs with valuable insights into their performance metrics, enabling data-driven decision-making and continuous improvement. This software simplifies day-to-day operations and elevates MSPs' overall efficiency and effectiveness, allowing them to deliver top-notch service and IT support.

Top 10 MSP Help Desk Software

Zoho Desk / GoTo Resolve / Vision Help Desk / LiveAgent / TOPdesk / ServiceDesk Plus / Zendesk Suite / NinjaOne / MSP Manager / Ameyo

WH Score
9.4
Zoho Desk
18reviews
Starting Price:$0 / user / per month
Zoho Desk is a cloud-based customer support platform, furnishing an extensive toolkit to manage customer inquiries and support tickets adeptly. The platform's user-friendly interface and robust features position it as an optimal solution for businesses of diverse sizes aiming to streamline their cus...
WH Score
9.2
GoTo Resolve
17reviews
Starting Price:$0 / user / per month
GoTo Resolve is the all-in-one IT Management solution that offers advanced tools for both proactive and reactive IT support needs. With GoToResolve, you can provide streamlined IT support with remote access, camera sharing, ticketing, and IT support tools from one simple to use platform. 
WH Score
9.1
Vision Help Desk
10reviews
Starting Price:$12 / user / per month
Vision Help Desk offers a full suite of customizable tools that you can use to elevate your customer experience and streamline both your internal and external Help Desk functions. Vision Help Desk packages range from basic, must-have tools for ticketing and incident management to Enterprise-grade sy...
WH Score
8.8
LiveAgent
34reviews
Starting Price:$0 / user / per month
Live Agent is a help desk software designed to provide customer support through multiple communication channels, including live chat, phone, email, and social media. Its user-friendly interface and advanced features offer a real-time and personalized customer experience.
WH Score
8.8
TOPdesk
11reviews
Starting Price:N/A
TOPdesk is an IT service management software that helps organizations streamline their service management processes. With TOPdesk, users can easily manage incidents, requests, changes, and problems within a single platform. The software features an intuitive user interface that makes it easy to navi...
WH Score
8.6
ServiceDesk Plus
30reviews
Starting Price:$10 / user / per month
ServiceDesk Plus is a comprehensive help desk software solution developed by ManageEngine, a division of Zoho Corporation. It is an IT Service Management (ITSM) software that helps organizations of all sizes manage their IT assets, incidents, problems, changes, and knowledge base. One of the key fea...
WH Score
8.6
Zendesk Suite
388reviews
Starting Price:$125 / user / per month
Zendesk Suite is an end-to-end customer relationship platform that combines help desk, voice and CX capabilities into one powerful application. AI is a key capability at Zendesk, offering users the ability to infuse intelligent automation across a variety of areas, from customer interactions to inte...
WH Score
8.5
NinjaOne
23reviews
Starting Price:N/A
NinjaOne is a comprehensive Remote Monitoring and Management (RMM) platform designed to empower IT professionals and Managed Service Providers (MSPs) with efficient IT infrastructure management and monitoring capabilities. With a wide range of advanced features, NinjaOne simplifies the management of...
WH Score
8.3
MSP Manager
22reviews
Starting Price:N/A
SolarWinds provides a variety of different security solutions to help you fully protect your business, from server backups, remote IT management, and all-inclusive systems for managing and protecting your business devices and data.
WH Score
8.2
Ameyo
8reviews
Starting Price:N/A
High cost savings and rapid deployment characterize Ameyo’s powerful cloud solution for Inbound, Outbound, and Multichannel contact centers. Their emphasis on a one-stop solution empowers users to effectively outsource resources and infrastructures to ensure a continuous improvement in technol...
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