By 2020, 85% of customers' relationships with companies will be managed without any contact with human services representatives.
What does that mean for your business? The data shows that companies need to offer effective self-service options in order to remain competitive. However, many contact centers are confused about how their core contact center software fits into self-service.
Download and read our latest guide The Role of Self-Service in Modern Contact Centers to gain an understanding of how contact centers can be used for self-service.
With the onset of a global pandemic, what was once a choice has become a necessity: remote work solutions. When it co...
Business communications are currently moving to the cloud at an expedited rate. While this trend was already developi...
Customers are savvy and understand they have many options to choose form when they’re shopping for any of the n...