By 2020, 85% of customers' relationships with companies will be managed without any contact with human services representatives.
What does that mean for your business? The data shows that companies need to offer effective self-service options in order to remain competitive. However, many contact centers are confused about how their core contact center software fits into self-service.
Download and read our latest guide The Role of Self-Service in Modern Contact Centers to gain an understanding of how contact centers can be used for self-service.
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