The power of possibilities: Buy, extend, and build on a true cloud platform

the-power-of-possibilities:-buy-extend-and-build-on-a-true-cloud-platform

Centers are no longer “call centers.” They are “contact centers” operating in an omnichannel world. They must handle a growing array of contacts that go well beyond phone calls to include email, chat, text/SMS, social media and more. They need robust performance management capabilities that ensure a great customer experience and employee engagement. And they must move fast — with agility at the micro level for handling each contact and at the macro level to respond to new business needs and market trends.

Contact centers must look at different customer service technologies that enable them to go far — fast — building applications that leverage APIs or extending solutions in a variety of ways through integrations and application marketplaces. Download this white paper to learn:

How to overcome the legacy of “build vs. buy”
Advantages and disadvantages of each approach
Specific use cases for each option

Loading...

Related Articles

5 Best Tools for Minimizing Chaos While Doing Conference Calls at Home

In just the past few months, much has changed in the business realm and more employees than ever are now working from...

6 Ways Cloud Services Drive and Empower Remote Business

When it comes to business operations, applications, and systems, the trend is definitely moving quickly toward cloud-...