One critical technology solution is to integrate CRM and ERP solutions to facilitate the sharing of accurate and timely customer data throughout an organization and to automate end-to-end business processes. When this integration occurs “out of the box”, organizations eliminate the need for complex, costly integrations and simplify future upgrades. Using CRM-ERP solutions that are integrated “out of the box” dramatically improves productivity by reducing duplication of data entry tasks, empowering employees with the right information at the right time, streamlining business processes through automated workflow, and improving organizational task management.
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