Four Steps to Make Customers Love Your Contact Center

four-steps-to-make-customers-love-your-contact-center

In a survey conducted by Accenture, 66% of people said they quit doing business with a company because of a negative experience. Customer service is a key competitive differentiator. No business can afford to deliver anything less than an exceptional customer experience (CX).

Stuck with a legacy ACD, PBX or telephony call center? Fortunately, there’s a clear-cut solution. Here are four tips to help you transform your call center into a next generation omnichannel engagement center:

• Assessing your current situation
• Determining the business benefits
• Selecting a deployment approach
• Updating your customer engagement environment

An omnichannel engagement center solution offers business benefits such as lower costs and higher revenue—plus CX advantages such as shorter hold times, slashed abandonment rates, and a better Net Promoter Score.

Loading...

Related Articles

5 Benefits of Managed IT Services

More companies than ever before are embracing cloud infrastructure, systems, and services to reap the business benefi...

4 Tips for Choosing Security Software Systems That Scale Along with Your Company Growth

Along with business innovation and growth comes the complexity of securing data, systems, and operations. With each i...

5 Advantages Online Retailers can Achieve with an AI-Powered CRM

Customer Relationship Management (CRM) software has become an essential solution for companies that spans across ever...