2014 brought many changes in the contact center space that allow for more engagement between businesses and customers. To ensure your business is prepared to integrate these changes, and that it's keeping updated with the trends and shifting top players in the contact center space, we present our white paper. The contact center landscape in 2014 is very heavily focused upon customer service, but there are other trends that make headlines in our guide, such as:


  • Top hosted solutions
  • Multimedia conversations
  • Multiple channel integration
  • And much more!

Related Articles

Remote Customer Service: Contact Center Must-Haves for Serving Customers at Home

With the onset of a global pandemic, what was once a choice has become a necessity: remote work solutions. When it comes...

The Role of Contact Center in UCaaS Platforms

Business communications are currently moving to the cloud at an expedited rate. While this trend was already developing ...

Elevating the Human Element of Customer Experience with Video Chat

Customers are savvy and understand they have many options to choose form when they’re shopping for any of the nume...

Get In Touch

wheelhouse logo
Advertise With Us