Contact Center KPI Benchmarking Report

contact-center-kpi-benchmarking-report

Key performance indicators (KPIs) vary from business to business, but some KPIs are more broadly applicable than others. The following report identifies four of the most common inbound contact center KPIs, establishes relevant benchmarks for each based on aggregate customer data and offers guidance on how these KPIs can be leveraged to improve business outcomes.

Loading...

Related Articles

Elevating the Human Element of Customer Experience with Video Chat

Customers are savvy and understand they have many options to choose form when they’re shopping for any of the n...

Business Communication Disruptors in 2020

Excellent communication is (and has always been) a critical component to establishing and growing a lucrative company...

Anti-Virus Software Won't Protect Your Business

In today’s era of sophisticated hacks and with unprecedented levels of cybercrime and data breaches occurring, ...