Customer service providers need a contact center platform that offers the combination of intuitiveness, flexibility, reliability and performance that can support the dynamic needs of their business.

With the benefit of hindsight, companies today recognize that not all cloud platforms are created equal, and that cloud technology has made massive advancements since the first cloud contact center offerings hit the market over a decade ago. Unencumbered by the baggage of legacy on-premises and first-generation cloud systems, companies are now taking advantage of true cloud native contact center platforms to change old paradigms, redefine the customer experience and maximize operational efficiency.

MiCloud Connect CX is the industry’s first cloud-native enterprise contact center and is the fastest growing platform in the Contact Center as a Service (CCaaS) space. In this eBook, we explore the unique technical tributes that are leading many of the world’s largest brands to trust MiCloud Connect CX as their enterprise cloud contact center.

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