Shopify vs. Touchbistro: Which is Best? - Wheelhouse

Shopify vs. Touchbistro: Which is Best?

Shopify vs. Touchbistro Best Overall: Shopify

In our comparison of Shopify vs. Touchbistro, Shopify is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Shopify Quick Info
WH Score:
8.6
Pricing Score:
7.9
Feature Score:
7.8
Usability Score:
7.9
Company Size:Small Business, Mid Market
Platforms:
Touchbistro Quick Info
WH Score:
7.7
Pricing Score:
7.2
Feature Score:
7.2
Usability Score:
7.2
Company Size:All Sizes
Platforms:

Pricing

Shopify Pricing
Basic
$19
per month
Shopify
$49
per month
Advanced
$299
per month
Touchbistro Pricing
TouchBistro POS
Contact Us

Features

Shopify Features
  • Order/Delivery Management
  • Menu Management
  • Reservations Management
  • Table Management
  • Pipeline Management
  • Discount/Promotion Management
  • Credit Cards
  • Debit Cards
  • Gift Cards
  • Visa
  • American Express
  • Google Pay
  • Apple Pay
  • Custom Reports
  • Social Media
Touchbistro Features
  • Order/Delivery Management
  • Menu Management
  • Reservations Management
  • Table Management
  • Pipeline Management
  • Discount/Promotion Management
  • Credit Cards
  • Debit Cards
  • Gift Cards
  • Visa
  • American Express
  • Google Pay
  • Apple Pay
  • Custom Reports
  • Social Media

Pros & Cons

Shopify Pros & Cons
Pros
  • I think it’s the best app in the market.
Cons
  • Shopify deducts 2% on the overall transactions whenever Shopify Payments is not being used by the user.
Touchbistro Pros & Cons
Pros
  • The Front-of-House (FOH) interface is user-friendly, and the customer care team has been pleasant and cooperative to work with.
Cons
  • Updates are always during work hours, so we can't use it then.

Reviews

Shopify Reviews
Top Favorable Review
D
Dale
Reviewed on Jul 2, 2021

This is perfect software for smaller businesses.

I think it’s the best app in the market.

Sometimes the shipping information is not correct.

Top Critical Review
I
Ileana
Reviewed on Jul 2, 2021

Shopify is an excellent solution for creating an online store.

Shopify is a good solution for creating an online store. They provide various plugins which they refer to as apps. These apps provide real value for money as they are less costly with the most benefits. There is a free plan provided by most of them. When compared to WordPress(WooCommerce) it is easier to understand it. The themes are very impressive and some are free. Moreover, they also provide lots of material for beginners. I learned most of the things about Shopify through this. Managing the store is easy through this free app. Another added advantage of Shopify when compared to WordPress with WooCommerce is that these apps are available for iOS and Android too. Also, the users get user coupons for advertising and Google Adwords provided a coupon of $200 USD when I had used it once previously. The customer service is also excellent whether through phone, chat Twitter, or email. The representatives are very knowledgeable and well trained and provide answers to almost all queries. The service is round the clock and they are prompt in providing the service.

Shopify deducts 2% on the overall transactions whenever Shopify Payments is not being used by the user.

Touchbistro Reviews
Top Favorable Review
E
Esther
Reviewed on Jul 2, 2021

The system experiences frequent downtimes, which is a significant drawback. Additionally, my sales representative provided misleading information about various features, causing confusion. The training and onboarding process were virtually non-existent, leaving my restaurant ill-prepared for a soft opening. This oversight resulted in a substantial financial loss of over $6000.

The Front-of-House (FOH) interface is user-friendly, and the customer care team has been pleasant and cooperative to work with.

We received minimal training, making it a struggle to fully educate myself and my staff. I was assured this was an all-in-one program with no additional services needed, but many crucial features actually come from third-party apps. The promised go-live date was not met, causing further disruption. Also, the system's inability to update tickets in real-time has been a significant inconvenience, directly impacting service quality.

Top Critical Review
H
Harold
Reviewed on Jul 2, 2021

The product saved all our items during installation, and we can use shortcuts for the handheld to input frequently ordered products. The credit card payment is also perfect, and it accepts any card.

The tool is great and works well with our POS system. It's easy to process payments for guests, and we can split invoices or change bookings without any trouble.

Updates are always during work hours, so we can't use it then.

Alternatives

Shopify Alternatives
Touchbistro Alternatives
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Shopify vs. Touchbistro: Detailed Comparison

Shopify vs. Touchbistro Top Ratings & Reviews: Shopify

In our rating and review comparison of Shopify vs. Touchbistro, Shopify has 537 user reviews and Touchbistro has 9. The average star rating for Shopify is 4.58 while Touchbistro has an average rating of 2.77. Shopify has more positive reviews than Touchbistro. Comparing Shopify vs. Touchbistro reviews, Shopify has stronger overall reviews.

Shopify vs. Touchbistro Best Features & Functionality: Shopify

Shopify vs. Touchbistro both offer a strong set of features and functionality including Inventory Management, Customer Relationship Management (CRM) Features, Payment Options, Payment Partners, Customizable Items, Workflow Automation, User Calls-to-Action, Reporting & Analytics, Systems/Administrative, Identity and Access Management (IAM), After-Sales Service, Limits. In our feature comparison of Shopify vs. Touchbistro, Shopify offers more of the most popular features and tools than Touchbistro.

Shopify vs. Touchbistro Best Pricing: Touchbistro

In our pricing comparison of Shopify vs. Touchbistro, Touchbistro's pricing starts at N/A/month and is more affordable compared to Touchbistro's starting cost of N/A/month.

Shopify vs. Touchbistro Best Usability: Shopify

Our comparison of Shopify vs. Touchbistro shows that Shopify scores higher in usability for meets requirements, setup & support, quality of support, ease of admin. Touchbistro scores higher in ease of use, learning curve, but Shopify has the best scores overall for system usability.

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